[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Caesars Entertainment jobs](https://jobs.opennash.com/companies/caesars-entertainment/) · [Search jobs](/search/) Caesars Entertainment · Reno, NV # Front Desk Shift Manager- Eldorado Reno, NV, United States On-site Full-time Manager or lead Hospitality & Food Service Listed on Caesars Entertainment’s official careers site. Posted October 15, 2026. Check that it is still open and apply there. [Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/90809) [OpenNash Jobs](https://jobs.opennash.com/) / [Caesars Entertainment](https://jobs.opennash.com/companies/caesars-entertainment/) / Front Desk Shift Manager- Eldorado ## Job description Provide supervisory assistance, support and job knowledge to the various front office positions. ## Responsibilities - Supervise day-to-day activities of the front desk clerks and rack clerks - Perform pre-shift briefings for all front desk personnel - Handle any guest complaints/problems - Assist with group and VIP arrivals/departures - Review and make recommendations regarding scheduling - Act as the liaison between the other front office departments regarding requests for service from the hotel guests - Monitor rooms available and the placement of guests - Recommend and assist with the implementation of policies and procedures - Adhere to Payment Card Industry Security Standards (PCI Compliance) - Maintain established procedures of the front desk - Monitor clerk overages and shortages - Train new and existing front desk clerks - Assist guest services area when required - Answer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests - Monitor upsells through LUXE for agents - Assist with front desk kiosks to make sure they are working correctly - Ensure area is neat and fully stocked at the end of shift - Perform periodic reviews and counseling of employees as needed - Achieve daily maximum occupancy levels Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture - Perform other job-related duties as assigned ## Qualifications - Excellent communication skills with the ability to read, write, and communicate verbally in English - Ability to perform basic math functions; use ten-key and computer equipment; supervise and guide staff towards daily goals and objectives; maintain effective working relationships with staff; deal effectively with the public; work flexible hours Decision-making skills - Understand and comply with all company and departmental rules, regulations, policies and procedures - High School diploma or equivalent ### ADDITIONAL REQUIREMENTS - Must be able to respond to visual and aural cues - Must have manual dexterity to operate all office equipment - Must be able to maneuver around office and property - Must be able to lift and carry up to 30 pounds - Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job Office environment may include variable temperature and lighting levels GUEST SERVICE (INTERNAL/EXTERNAL) ### STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service. ### PERFORMANCE REQUIREMENTS Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed. ## At a glance - Posted by the employer: Oct 15, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 3 days - Location: Reno, NV, United States - Work arrangement: On-site - Employment type: Full-time[Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/90809) ## More jobs at Caesars Entertainment ### [Assistant Room Chef Ramsays Kitchen](https://jobs.opennash.com/companies/caesars-entertainment/jobs/62e0e198a1f126f569e7/) Reno, NV, United States ### [Bar Porter Village Bar](https://jobs.opennash.com/companies/caesars-entertainment/jobs/eb74aee43ea822034d4a/) Reno, NV, United States ### [Barista Starbucks-Part Time-Eldorado](https://jobs.opennash.com/companies/caesars-entertainment/jobs/d670054966e3b3142d46/) Reno, NV, United States ### [Barista- Part Time- Sips-Silver Legacy](https://jobs.opennash.com/companies/caesars-entertainment/jobs/4cb21c08c5d2775193cd/) Reno, NV, United States ### [Barista-Starbucks-Silver Legacy](https://jobs.opennash.com/companies/caesars-entertainment/jobs/916d60b2efa5f46aadaa/) Reno, NV, United States ## Similar jobs at other companies ### [Front Desk Agent - Front Office - Embassy Suites Tampa Downtown Convention Center](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/e77c08916960cea03a4f/) Hilton Worldwide Holdings · Tampa, FL, United States ### [Front Desk Patient Concierge Coordinator](https://jobs.opennash.com/companies/cardinal-health/jobs/f3256593aa6b521910fd/) Cardinal Health · Fresno, CA ### [Front Desk Agent - Lockheed Martin CLE/HQ](https://jobs.opennash.com/companies/aramark/jobs/f214ebfeeb30dff79fc4/) Aramark · Bethesda, MD, US ### [Front Desk Supervisor - William F. 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