[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Caesars Entertainment jobs](https://jobs.opennash.com/companies/caesars-entertainment/) · [Search jobs](/search/) Caesars Entertainment · New Orleans, LA # Customer Service Rep - On-Call (Caesars New Orleans) New Orleans, LA, United States On-site Customer Support Listed on Caesars Entertainment’s official careers site. Posted October 13, 2026. Check that it is still open and apply there. [Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/90699) [OpenNash Jobs](https://jobs.opennash.com/) / [Caesars Entertainment](https://jobs.opennash.com/companies/caesars-entertainment/) / Customer Service Rep - On-Call (Caesars New Orleans) ## Job description Customer Services Representatives supports all customer service initiatives by participating in the day-to-day operations of the Casino ensuring the guests feel welcomed, valued, and well-informed of products and services. This is done through consistent and proactive exceptional Guest Experience, ensuring a clean and safe environment, and compliance with established policies and procedures. The Customer Services Representative ensures that feedback from customers is relayed to all departments on a regular basis. The Customer Services Representative will be responsible for creating a fun and welcoming environment while celebrating guests, internal and external. Must be able to work weekends and holidays (including: Thursday, Friday, Saturday, and Sunday at nights.) ## Responsibilities Spends the majority of time on the casino floor interacting with external Guests, proactively welcome, acknowledge, and offer to help every guest with questions Consistently exhibits a fun, upbeat and positive attitude at all times. Must be aware of surroundings and be able to initiate a greeting with every guest every time. Exhibits strong communication skills, including public speaking. Provides customer feedback and suggestions to department leaders on a regular basis. Assists in the execution of special events and particularly in managing the overall customer experience. Responsible for customer contact and interfacing with guests by letter, person, or telephone. Convey terms of programs and explain qualifications and requirements to prospective customers. Works with all departments to assist in serving customers to provide Customer Satisfaction. Responsible for ensuring cleanliness of the assigned zone, services calls, and document all customer complaints/compliments. Provide an outstanding example of what customer service looks like and is willing to assist a department to ensure proper customer service protocol is being followed. Adhere to regulatory, departmental, and company policies in an ethical manner. ## Qualifications Must be able to maneuver all areas of the casino, including in and around pit areas. Must be able to bend, stoop, reach, kneel, twist and grip items when necessary. Must be able to stand/ walk for extended periods of time. Must be able to lift up to 25 pounds. ### Must be able to use a computer Microsoft Word, Excel, and Power Point. Must be able to read, write, and understand English. ### GAMING PERMIT N/A ## At a glance - Posted by the employer: Oct 13, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 5 days - Location: New Orleans, LA, United States - Work arrangement: On-site[Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/90699) ## More jobs at Caesars Entertainment ### [Analytics Manager - Corporate (New Orleans)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/6f66cf42b18c0daed7c1/) New Orleans, LA, United States ### [Assistant Beverage Manager - Retail Bars & Lounges (Caesars New Orleans)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/49b90436607872d58e93/) New Orleans, LA, United States ### [Assistant Hotel Manager, Caesars Tower (Caesars New Orleans)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/41dd2b407af1f77f4ec5/) New Orleans, LA, United States ### [Auditor I, Finance (Caesars New Orleans)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/54751fb9ec83947cdc02/) New Orleans, LA, United States ### [Bar Helper, Casino Bars (Caesars New Orleans)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/a56095f65ab933efab74/) New Orleans, LA, United States ## Similar jobs at other companies ### [Room Service Delivery Attendant (On Call)](https://jobs.opennash.com/companies/loews/jobs/52d8287f3f2d9c809212/) Loews · Arlington - Loews Arlington Hotel, TX ### [Room Service Delivery Attendant (On Call)](https://jobs.opennash.com/companies/loews/jobs/1139bd3c3a293201a0fb/) Loews · St. Louis - Live! by Loews, MO ### [Attendant Customer Service Slots - On Call](https://jobs.opennash.com/companies/boyd-gaming/jobs/52b3f714f2ccff18f2a9/) Boyd Gaming · Henderson, United States ### [Call Center Specialist I (Customer Service)](https://jobs.opennash.com/companies/bank-ozk/jobs/dc5364e5579f341a28f5/) Bank OZK · Little Rock, Arkansas ### [Senior Specialist Customer Service Training and Call Quality](https://jobs.opennash.com/companies/baxter-international/jobs/32407dd272c368e3c19a/) Baxter International · Deerfield, IL OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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