[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Caesars Entertainment jobs](https://jobs.opennash.com/companies/caesars-entertainment/) · [Search jobs](/search/) Caesars Entertainment · New Orleans, LA # Hotel Reservations Agent, Full Time (Caesars New Orleans) New Orleans, LA, United States On-site Hospitality & Food Service Listed on Caesars Entertainment’s official careers site. Posted September 10, 2026. Check that it is still open and apply there. [Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/89313) [OpenNash Jobs](https://jobs.opennash.com/) / [Caesars Entertainment](https://jobs.opennash.com/companies/caesars-entertainment/) / Hotel Reservations Agent, Full Time (Caesars New Orleans) ## Job description The Reservations Agents at Caesars Call Center are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance. The Reservations Agent assists customers including but not limited to Gold, Platinum, Diamond and Seven Stars members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-selling. The Reservations Agent assists customers with room, suite, golf, show, limo, and restaurant reservations. ## Responsibilities Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling. Maintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by management. Perform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management. Clearly communicate and demonstrate enthusiastic service. Meet department punctuality, adherence and attendance guidelines. Meet department appearance guidelines. Safeguard customer confidentiality and privacy in accordance to company and department standards. Handle all incoming customer transactions promptly, efficiently, accurately and professionally. Assist with special projects and/or additional duties as needed. Assist Supervisors with their ‘Primary Job Functions’ based on business needs. ## Qualifications Must be 21-years of age or older. ### Education High School Diploma or equivalent required Experience: 1-year Customer Service or Sales experience. Must have stable work history and be computer literate. Must be able to type. Must have or be able to obtain a valid Gaming License Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner. Must possess a friendly demeanor and enjoy interaction with customers, both internal and external. Must be able to read, write, speak and understand English. Must be able to work in high and low stress areas. Must be able to maintain a flexible working schedule based on business demands. Must be able to work in close quarters. Must be multi-task oriented. Excellent interpersonal, communications, team building and problem solving skills are required. Must be able to work with minimal supervision. Ability to perform full duties of dexterity and visual perception Maintain a clean and organized work environment. Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the New Orleans Regional Contact Center. ### DESIRED SKILLS Knowledge of Windows based PC Applications. Some experience with LMS and /or Microsoft Windows is always a definite asset. ### GAMING PERMIT N/A ## At a glance - Posted by the employer: Sep 10, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 38 days - Location: New Orleans, LA, United States - Work arrangement: On-site[Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/89313) ## More jobs at Caesars Entertainment ### [Assistant Hotel Manager, Caesars Tower (Caesars New Orleans)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/41dd2b407af1f77f4ec5/) New Orleans, LA, United States ### [Bar Helper, Casino Bars (Caesars New Orleans)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/a56095f65ab933efab74/) New Orleans, LA, United States ### [Bar Helper/ Bar Back, Emeril's Kitchen (Caesars New Orleans)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/d17b049364e0f2c06cfc/) New Orleans, LA, United States ### [Barista, Emeril's Kitchenette (Caesars New Orleans)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/28c7d6e574c69a328ef8/) New Orleans, LA, United States ## Similar jobs at other companies ### [Reservations Agent - Hotel del Coronado, A Curio Collection by Hilton](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/8c93adc54e89eaf20ac3/) Hilton Worldwide Holdings · Coronado, CA, United States ### [Reservations Associate Agent](https://jobs.opennash.com/companies/aramark/jobs/2d8f1b48335baf7dac69/) Aramark · Phoenix, AZ, US ### [Hotel Maintenance - Full Time](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/9b32a90eaf51b6929af0/) Hilton Worldwide Holdings · Downey, CA, United States ### [Room Reservations Agent](https://jobs.opennash.com/companies/boyd-gaming/jobs/82403b93d2bcf6c073b8/) Boyd Gaming · Las Vegas, United States [Jobs in New Orleans, LA](/locations/us/la/new-orleans/)[Jobs in Louisiana](/locations/us-la/)[Hospitality & Food Service jobs](/functions/hospitality-food-service/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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