[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Caesars Entertainment jobs](https://jobs.opennash.com/companies/caesars-entertainment/) · [Search jobs](/search/) Caesars Entertainment · Las Vegas, NV # Support Case Specialist I Las Vegas, NV, United States On-site Listed on Caesars Entertainment’s official careers site. Posted June 25, 2026. Check that it is still open and apply there. [Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/86155) [OpenNash Jobs](https://jobs.opennash.com/) / [Caesars Entertainment](https://jobs.opennash.com/companies/caesars-entertainment/) / Support Case Specialist I ## Job description As the Support Specialist, you will be responsible for handling escalations from the offshore customer support department, ensuring that contacts are recorded for reporting purposes and that contact quality is of a high standard. You will also be the point of contact for any escalations from outside the CS department, including, but not limited to Executive team, Marketing and Regulator complaints. Fluency in Spanish a plus. ## Responsibilities Work within strict SLAs to ensure customer issues are investigated and resolved professionally, appropriately, and efficiently. Actively work with Customer Operations Managers to review data and trends to improve service levels. Proactively build great working relationships with key colleagues of all levels of the organization Ensure that all customer disputes are resolved in line with House Rules. Liaise with line managers with appropriate authority to resolve disputes. - Support administrative tasks within the team Undertake additional tasks contributing to the Customer Operations team, as needed or requested - Ensure effective communication channels exist across the Customer - Support team Create a fun and consistent working environment for the team ## Qualifications At least 1 year of Customer Support experience required. Excellent verbal and written communication skills Must be available to work nights, holidays, and weekends. Ability to multitask. Gives quick and effective speed of service. Able to handle complaints and challenging situations in a calm and patient manner. Ensures high standards, show initiative, proactivity, and professionalism. Flexibility to perform different tasks and follow procedures correctly. Has the drive and enthusiasm for personal development. Must be able to work independently with minimal supervision. Must be confident in one’s ability to assess situations and make informed decisions. Ability to manage a diverse range of activities and effectively prioritize responsibilities. Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable) You will need to complete a background check and drug screen successfully ADDITIONAL REQUIREMENTS: Must be able to sit for extended periods Must be able to type and talk on the phone for extended periods Regular attendance in the office ## At a glance - Posted by the employer: Jun 25, 2026 - First seen by OpenNash: Jul 12, 2026 - Last checked: Oct 11, 2026 - Listed for: 108 days - Location: Las Vegas, NV, United States - Work arrangement: On-site[Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/86155) ## More jobs at Caesars Entertainment ### [AML CTR Specialist - Corporate (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/1f6114ff4f458d7638a7/) Las Vegas, NV, United States ### [Account Specialist - Corporate (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/8c0c417026dc7576ecb2/) Las Vegas, NV, United States ### [Analyst I - Corporate (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/47db2c0118777973d1b3/) Las Vegas, NV, United States ### [Analyst II, EDS - Corporate (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/73959312fc4bdd110523/) Las Vegas, NV, United States ### [Attraction Ambassador - High Roller - Part Time (The LINQ LV)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/3355e2d9d100cbb18a73/) Las Vegas, NV, United States ## Similar jobs at other companies ### [Case Manager RN](https://jobs.opennash.com/companies/cvs-health/jobs/efa38721a7c00eb2e8f8/) CVS Health · Field-Michigan ### [Sr. Coordinator, Case Manager](https://jobs.opennash.com/companies/cardinal-health/jobs/43b02e170785eae0c4bb/) Cardinal Health · TX ### [Case Manager RN- Field](https://jobs.opennash.com/companies/cvs-health/jobs/0d82a2b9e66e77892016/) CVS Health · Field-Louisiana ### [Disputes Case Analyst](https://jobs.opennash.com/companies/abb/jobs/caac9b2ebedd487bc7a5/) ABB · Memphis, Tennessee, United States of America ### [Warehouse Case Selector](https://jobs.opennash.com/companies/kroger/jobs/37ec35de7b45d0aed536/) Kroger · Phoenix, AZ, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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