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Caesars Entertainment · Atlantic City, NJ

# Call Center Agent - Full Time (Tropicana Atlantic City)

Atlantic City, NJ, United States On-site Customer Support 

Listed on Caesars Entertainment’s official careers site. Posted October 9, 2026. Check that it is still open and apply there.
[Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/90405)

[OpenNash Jobs](https://jobs.opennash.com/) / [Caesars Entertainment](https://jobs.opennash.com/companies/caesars-entertainment/) / Call Center Agent - Full Time (Tropicana Atlantic City)

## Job description
- Deliver a high level of service with every customer interaction
- Collaborate with other agents to share customer success stories
- Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues
- Deliver on KPI's agreed upon by you and your direct supervisor Continual learning with hands-on training with other agents, leads, and management
- Deliver on the ultimate customer experience with every interaction (phone, email, etc.)
- Provide information to our customers about their account and transactions Be seen as a "thought leader" when it comes to resolving customer issues Other duties as assigned. $18.00 Per Hour

## Responsibilities

Previous experience in a high-volume, fast-paced call center is a huge plus You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary You must be 21 years of age or older.
- Excellent verbal and written communication skills
- Must be available to work nights, holidays and weekends
- Ability to multitask and prioritize your work Able to handle complaints and difficult situations in a calm and patient manner
- Ensure high standards, show initiative, proactivity, and professionalism

## Qualifications

NJ CER license is required. You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary Previous experience in a high-volume, fast-paced call center is a huge plus You must be 21 years of age or older.
- Excellent verbal and written communication skills
- Must be available to work nights, holidays and weekends
- Ability to multitask and prioritize your work Able to handle complaints and difficult situations in a calm and patient manner
- Ensure high standards, show initiative, proactivity, and professionalism Essential Functions/Exposures: Must be able to sit for extended periods of time
- Must be able to type and talk on the phone for extended periods of time Regular attendance in the office

## At a glance
- Posted by the employer: Oct 9, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 9 days
- Location: Atlantic City, NJ, United States
- Work arrangement: On-site[Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/90405)

## More jobs at Caesars Entertainment

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### [Customer Service Coordinator I Regional- Part Time (Harrah's Atlantic City/CES)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/8d483ec93ae4f4aed0b7/)

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### [Assistant Service Person - Full Time, Coastal Craft (Harrah's Atlantic City)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/0dd04443dfc5d73bcb2d/)

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### [Assistant Service Person- Full Time, La Strada by the Shore (Harrah's Atlantic City)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/2a4a21ed2cbd40873ace/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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