[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Caesars Entertainment jobs](https://jobs.opennash.com/companies/caesars-entertainment/) · [Search jobs](/search/) Caesars Entertainment · Las Vegas, NV # Customer Engagement Manager (Las Vegas) Las Vegas, NV, United States On-site Manager or lead Listed on Caesars Entertainment’s official careers site. Posted October 9, 2026. Check that it is still open and apply there. [Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/90521) [OpenNash Jobs](https://jobs.opennash.com/) / [Caesars Entertainment](https://jobs.opennash.com/companies/caesars-entertainment/) / Customer Engagement Manager (Las Vegas) ## Job description The Manager, Customer Engagement will lead Caesars' Service Recovery function, responsible for proactively identifying and recovering customer revenue opportunities created by friction across the customer lifecycle. This role oversees a team dedicated to customer outreach, player reactivation, registration completion, deposit recovery, account reinstatement, and retention of inactive customers. The Manager establishes strategy, operating model, performance metrics, and cross-functional partnerships to improve the customer experience while delivering measurable revenue growth. ## Responsibilities Develop and execute the Service Recovery strategy to maximize customer retention and revenue recovery. Lead a team of Supervisors and Service Recovery Specialists, providing coaching and performance management. Drive initiatives supporting registration recovery, KYC-to-deposit conversion, high-value prospect activation, failed deposit recovery, source-of-funds assistance, account recovery, and dormant player reactivation. Develop reporting and analytics to measure conversion, retention, and NGR performance. Partner with Customer Service, Analytics, VIP, CRM, Product, Payments, Fraud, Risk, and Marketing teams. Identify root causes of customer friction and implement process improvements. ## Qualifications Bachelor's degree or equivalent experience. 5+ years in customer operations, customer success, retention, account management, or customer service. 3+ years of leadership experience. Strong analytical and reporting capabilities. Experience managing outbound customer engagement programs. Gaming, sportsbook, casino, fintech, or digital platform experience preferred. Success Measures Revenue recovered and retained NGR contribution Recovery conversion rates Dormant customer reactivation rates Registration-to-deposit conversion rates Customer satisfaction performance Reduction of recurring customer friction points ## At a glance - Posted by the employer: Oct 9, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 9 days - Location: Las Vegas, NV, United States - Work arrangement: On-site[Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/90521) ## More jobs at Caesars Entertainment ### [AML CTR Specialist - Corporate (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/1f6114ff4f458d7638a7/) Las Vegas, NV, United States ### [Account Specialist - Corporate (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/8c0c417026dc7576ecb2/) Las Vegas, NV, United States ### [Analyst I - Corporate (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/47db2c0118777973d1b3/) Las Vegas, NV, United States ### [Analyst II, EDS - Corporate (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/73959312fc4bdd110523/) Las Vegas, NV, United States ### [Attraction Ambassador - High Roller - Part Time (The LINQ LV)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/3355e2d9d100cbb18a73/) Las Vegas, NV, United States ## Similar jobs at other companies ### [Branch Manager - Las Vegas East, Las Vegas, Nevada](https://jobs.opennash.com/companies/jpmorganchase/jobs/617fe6e657bb5a187f95/) JPMorganChase · Las Vegas, NV, United States ### [Branch Manager - Las Vegas West, Las Vegas, Nevada](https://jobs.opennash.com/companies/jpmorganchase/jobs/d767c7dff7c0461c988b/) JPMorganChase · Las Vegas, NV, United States ### [All Purpose Clerk - Las Vegas, NV - 89](https://jobs.opennash.com/companies/albertsons/jobs/75008022381410c0e678/) Albertsons · Las Vegas, NV, United States ### [Seasonal Personal Stylist, Las Vegas Fashion Show](https://jobs.opennash.com/companies/macys/jobs/7b7196734fb48d6f75d4/) Macy's · Las Vegas, NV, United States ### [Seasonal Beauty Advisor - Estee Lauder, Las Vegas Meadows](https://jobs.opennash.com/companies/macys/jobs/ec54deb8649a1fe0ae45/) Macy's · Las Vegas, NV, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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