[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Caesars Entertainment jobs](https://jobs.opennash.com/companies/caesars-entertainment/) · [Search jobs](/search/) Caesars Entertainment · Las Vegas, NV # Convention Sales Lead Representative - Full Time (Call Center LV) Las Vegas, NV, United States On-site Full-time Manager or lead Customer Support Listed on Caesars Entertainment’s official careers site. Posted October 13, 2026. Check that it is still open and apply there. [Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/90646) [OpenNash Jobs](https://jobs.opennash.com/) / [Caesars Entertainment](https://jobs.opennash.com/companies/caesars-entertainment/) / Convention Sales Lead Representative - Full Time (Call Center LV) ## Job description Guest The Convention Sales Lead Representatives are well-informed, courteous team members who will provide customers (both internal and external) with excellent service and support. They will answer incoming sales lead calls and direct customers to the appropriate sales teams/managers for all Caesars’ properties. They will utilize reference material to delegate incoming leads as well as various other systems to track Convention Sales leads, communicating with customers and the sales team. Reps will quote group rates for Total Experiences/Hospitality Sales room blocks, answer questions about Caesars properties, and generate a lead to initiate the creation of a social group block for interested callers. They will take incoming leads for top-tier Caesar Suite product. Reps will answer general questions about suite pricing, amenities, and the ability to have functions within the suites. Reps will create a lead for the Hospitality Sales Team on behalf of callers interested in learning more about. ## Responsibilities - Maintains high level of service skills to meet department standards in areas such as Quality Assurance, Customer Surveys/Feedback and other standards as determined by management. - Perform tasks such as answering calls, data sorting, data input and other tasks as determined by management at a high level in a fast paced, high-volume environment. - Clearly communicates and demonstrates enthusiastic service. - Meets department punctuality, adherence, and attendance guidelines. - Handles all incoming customer transactions promptly, efficiently, accurately, and professionally. - Meets department appearance guidelines. - Safeguards customer confidentiality and privacy in accordance with company and department standards. - Is team oriented and assists with special projects and/or additional duties as directed by management ## Qualifications - Must be able to type. - High School Diploma or equivalent required. - 1-year Customer Service or Sales experience. Must have stable work history and be computer literate. - Hotel Sales Administrative Experience - Knowledge of Windows based ### PC Applications - Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the LV Regional Contact Center - Some experience with Delphi, LMS and /or Microsoft Windows ### ADDITIONAL REQUIREMENTS - Must be 18 years of age or older. - Must demonstrate strong verbal and written communication skills and - Must have a pleasant speaking voice, enthusiasm and present oneself in a professional manner. - Must demonstrate strong service and possess a friendly demeanor and enjoy interaction with customers, both internal and external. - Must be able to read, write, speak, and understand English. - Must be able to work in high and low stress areas. - Must be able to maintain a flexible work schedule based on business demands. - Must be able to work in close quarters. - Must be multi-task oriented. - Excellent interpersonal, communications, team building and problem-solving skills are required. - Must be able to work with minimal supervision. - Ability to perform full duties of dexterity and visual perception. - Maintain a clean and organized work environment. ## At a glance - Posted by the employer: Oct 13, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 5 days - Location: Las Vegas, NV, United States - Work arrangement: On-site - Employment type: Full-time[Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/90646) ## More jobs at Caesars Entertainment ### [Corporate Caesars Rewards Customer Service Specialist (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/7f0a679c43563d34917c/) Las Vegas, NV, United States ### [Customer Service Manager- Copilot Knowledge Base](https://jobs.opennash.com/companies/caesars-entertainment/jobs/763eeb3546aa5456a0f9/) Las Vegas, NV, United States ### [Customer Service Manager- Operations (Overnight)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/f3546635972cdc193902/) Las Vegas, NV, United States ### [Customer Service Manager- Technical Support](https://jobs.opennash.com/companies/caesars-entertainment/jobs/53fd8db3218c9ca8c2f4/) Las Vegas, NV, United States ### [Customer Support Admin Supervisor](https://jobs.opennash.com/companies/caesars-entertainment/jobs/46c3a5a1d82a35432b30/) Las Vegas, NV, United States ## Similar jobs at other companies ### [Catering and Premium Supervisor- Full Time with Benefits - Rosemont Convention Center](https://jobs.opennash.com/companies/aramark/jobs/bf579cb1c4521fc01ccf/) Aramark · Rosemont, IL, US ### [Baker - Aventura Catering Phoenix Convention Center](https://jobs.opennash.com/companies/aramark/jobs/45af9f14bbc8d313f0f6/) Aramark · Phoenix, AZ, US ### [Engineer - Embassy Suites by Hilton Washington DC Convention Center](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/5707149988936bfba1fb/) Hilton Worldwide Holdings · Washington, DC, United States ### [Housekeeping Houseperson - DoubleTree by Hilton Abilene Downtown Convention Center](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/c37d2f0c9c54349e3af3/) Hilton Worldwide Holdings · Abilene, TX, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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