[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Caesars Entertainment jobs](https://jobs.opennash.com/companies/caesars-entertainment/) · [Search jobs](/search/) Caesars Entertainment · Las Vegas, NV # VIP Support Supervisor - Full Time Las Vegas, NV, United States On-site Manager or lead Listed on Caesars Entertainment’s official careers site. Posted September 16, 2026. Check that it is still open and apply there. [Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/89364) [OpenNash Jobs](https://jobs.opennash.com/) / [Caesars Entertainment](https://jobs.opennash.com/companies/caesars-entertainment/) / VIP Support Supervisor - Full Time ## Job description The VIP Support Supervisor leads a team of highly skilled support professionals dedicated to delivering exceptional service and personalized experiences for Caesars' most valued digital guests. This role is responsible for overseeing daily operations, managing escalated guest concerns, driving team performance, fostering employee development, and ensuring compliance with company policies and gaming regulations. The Supervisor partners cross-functionally with multiple business units to deliver seamless service while maintaining a culture of excellence, accountability, and guest satisfaction. ## Responsibilities Lead the day-to-day operations of the VIP Support team, ensuring service levels, quality standards, and performance objectives are consistently achieved. Deliver exceptional support and resolution for complex guest escalations with professionalism, empathy, and urgency. Coach, mentor, and develop team members through ongoing feedback, training, and performance management. Foster a culture of accountability, collaboration, engagement, and excellence within the department. Analyze operational metrics, service trends, and guest feedback to identify improvement opportunities and implement solutions. Monitor team productivity and service delivery to ensure optimal guest experiences across digital platforms. Collaborate with VIP Hosting, Payments, Promotions, iCasino, Compliance, Trading, Product, IT, Human Resources, Talent Acquisition, and other business partners to enhance service effectiveness. Communicate operational performance and actionable insights to Customer Operations leadership. Maintain appropriate staffing levels and schedule coverage to support business demands across various shifts. Ensure compliance with all applicable gaming regulations, company policies, certifications, and training requirements. Manage special projects and initiatives that support departmental goals, innovation, and business growth. Serve as a role model for Caesars' Mission, Vision, and Values while promoting a guest-first mindset. Serve as a professional role model and represent the company positively. Meet productivity, efficiency, and customer service performance goals. Handle customer transactions accurately, efficiently, and professionally. Protect customer privacy and confidential information in accordance with company standards. Maintain punctuality, attendance, adherence, and appearance standards. Support special projects and perform additional duties as assigned by management. Comply with all company policies and applicable regulatory, state, and federal laws. ## Qualifications Must be 21 years of age or older. Bachelor's degree or equivalent combination of education and professional experience. Minimum of two (2) years of supervisory or leadership experience. Preferred experience in gaming, hospitality, sports betting, iGaming, customer operations, or a related industry. Strong leadership, communication, coaching, and interpersonal skills. Demonstrated ability to resolve complex customer issues and escalations. Strong analytical, organizational, and problem-solving abilities. Experience interpreting operational metrics and using data to drive performance improvements. Ability to effectively manage priorities in a fast-paced environment. Demonstrated commitment to integrity, compliance, and regulatory requirements. Must be eligible to obtain and maintain all required gaming licenses. ### ADDITIONAL REQUIREMENTS Must be available to work nights, weekends, holidays, and varying shifts as business needs require. Ability to lead and motivate teams while managing multiple priorities. Proficiency in Microsoft Office applications. Strong written and verbal communication skills. Ability to work collaboratively across multiple departments and business units. Adaptable and capable of managing changing business needs and operational priorities. ## At a glance - Posted by the employer: Sep 16, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 32 days - Location: Las Vegas, NV, United States - Work arrangement: On-site[Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/89364) ## More jobs at Caesars Entertainment ### [AML CTR Specialist - Corporate (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/1f6114ff4f458d7638a7/) Las Vegas, NV, United States ### [Account Specialist - Corporate (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/8c0c417026dc7576ecb2/) Las Vegas, NV, United States ### [Analyst I - Corporate (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/47db2c0118777973d1b3/) Las Vegas, NV, United States ### [Analyst II, EDS - Corporate (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/73959312fc4bdd110523/) Las Vegas, NV, United States ### [Attraction Ambassador - High Roller - Part Time (The LINQ LV)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/3355e2d9d100cbb18a73/) Las Vegas, NV, United States ## Similar jobs at other companies ### [VIP Santa, Herald Square - Full Time (TEMP)](https://jobs.opennash.com/companies/macys/jobs/8a4e203c9938a1192e97/) Macy's · New York, NY, United States ### [Premium VIP Event Day Supervisor - Lincoln Financial Field Suites - Lincoln Financial Field - Suites](https://jobs.opennash.com/companies/aramark/jobs/d424f63d730c61644956/) Aramark · Philadelphia, PA, US ### [Supervisor, Access and Patient Support](https://jobs.opennash.com/companies/cardinal-health/jobs/37f0a36244106354c14d/) Cardinal Health · International ### [District Support Pharmacist Full Time](https://jobs.opennash.com/companies/cvs-health/jobs/a2cf64fdd440ed971748/) CVS Health · Washington, DC ### [District Support Pharmacist Full Time](https://jobs.opennash.com/companies/cvs-health/jobs/e22cc71fe08ebd4d8b70/) CVS Health · Indiana, PA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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