[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Burlington Stores jobs](https://jobs.opennash.com/companies/burlington-stores/) · [Search jobs](/search/) Burlington Stores · White Lake, MI # Customer Experience Lead - Full Time White Lake, MI Manager or lead $16.00 - $16.00 per hour Listed on Burlington Stores’s official careers site. Posted October 27, 2026. Check that it is still open and apply there. [Apply on Burlington Stores’s careers site →](https://burlingtonstores.jobs/jobs/ECC7F8D974F645C9AA0C17661979FD51/job/) [OpenNash Jobs](https://jobs.opennash.com/) / [Burlington Stores](https://jobs.opennash.com/companies/burlington-stores/) / Customer Experience Lead - Full Time ## Job description If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead! ### Overview As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers. This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset. ### What You’ll Do - Lead by example to deliver excellent customer service across the store - Support and coordinate daily front-end operations, including checkout flow and line management - Direct associates during your shift, adjusting priorities to meet business needs - Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.) - Help resolve customer concerns and escalate issues when needed - Ensure workload tasks, recovery, and merchandising standards are completed - Perform opening and/or closing duties as assigned - Support proper scheduling of breaks and front-end coverage - Troubleshoot routine register or transaction issues to minimize service disruptions - Partner with store leadership to identify and address service or execution opportunities - Assist with merchandise flow and maintain organization in stock and support areas - Reinforce company policies, safety standards, and operational procedures ### What We’re Looking For - A strong customer service mindset with a passion for helping others - Ability to lead, coach, and motivate associates in a fast-paced environment - Strong communication and problem-solving skills - Ability to stay organized and adjust priorities quickly - Team-oriented with the ability to build positive working relationships - Attention to detail and commitment to operational accuracy - Flexibility to work a schedule that includes nights, weekends, and holidays Experience: + 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus) Come join our team. You’re going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. ### Base Pay $16.00 per hour - $16.00 per hour ### Location 01779 - White Lake ### Posting Number P1-6248801-4 ### Address 9052 Highland Road ### Zip Code 48386 ### Position Type Regular Part-Time ### Career Site Category Store Associate ### Position Category Retail Store Base Pay $16.00 - $16.00 per hour ## At a glance - Posted by the employer: Oct 27, 2026 - First seen by OpenNash: Nov 2, 2026 - Last checked: Nov 2, 2026 - Listed for: 6 days - Location: White Lake, MI - Pay: $16.00 - $16.00 per hour[Apply on Burlington Stores’s careers site →](https://burlingtonstores.jobs/jobs/ECC7F8D974F645C9AA0C17661979FD51/job/) ## Hiring at Burlington Stores - Open jobs: 4,378 - New in the last 7 days: After two weekly collections - Tracked since: Jul 12, 2026 [All Burlington Stores jobs](https://jobs.opennash.com/companies/burlington-stores/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Burlington Stores ### [Retail Front End Supervisor - Full-Time](https://jobs.opennash.com/companies/burlington-stores/jobs/850a6207520f17ec935a/) White Lake, MI ### [Retail Shortage Control - Part Time](https://jobs.opennash.com/companies/burlington-stores/jobs/e11fa57dc3af03fa1e7d/) White Lake, MI ### [Seasonal Cashier Associate - Part Time](https://jobs.opennash.com/companies/burlington-stores/jobs/ce0e366d857d8e15459b/) White Lake, MI ### [Seasonal Retail Sales Associate - Part Time](https://jobs.opennash.com/companies/burlington-stores/jobs/27bb0893cf3332626681/) White Lake, MI ### [Asset Protection Supervisor](https://jobs.opennash.com/companies/burlington-stores/jobs/256757c4699165958ad4/) New York, NY ## Similar jobs at other companies ### [Customer Experience Coordinator Full-Time](https://jobs.opennash.com/companies/tjx-cos/jobs/cdcc8e7eb229fa9f8579/) TJX Cos · Warsaw, Indiana ### [Full-Time Customer Experience Coordinator](https://jobs.opennash.com/companies/tjx-cos/jobs/1a8b8fe58a28d97a26a8/) TJX Cos · Yorkville, Illinois ### [Retail Customer Experience Associate, Eastview - Full Time](https://jobs.opennash.com/companies/macys/jobs/6095dfe4d889b3e1d171/) Macy's · Victor, NY, United States ### [Retail Customer Experience Associate, Manassas - Full Time](https://jobs.opennash.com/companies/macys/jobs/17a526433811bb3de1f9/) Macy's · Manassas, VA, United States ### [Customer Experience Banker - Alexandria, IN (part-time 32-25 hours/week, full benefits eligible)](https://jobs.opennash.com/companies/huntington-bank/jobs/a7bb4aeb0c977afcca84/) Huntington Bank · Alexandria, IN OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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