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Burlington Stores · Oceanside, NY

# Customer Experience Lead - Full Time

Oceanside, NY Manager or lead $18 - $18 per hour 

Listed on Burlington Stores’s official careers site. Posted November 3, 2026. Check that it is still open and apply there.
[Apply on Burlington Stores’s careers site →](https://burlingtonstores.jobs/jobs/4C19C5158E544F3E8DA6251B7BFB2FD4/job/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Burlington Stores](https://jobs.opennash.com/companies/burlington-stores/) / Customer Experience Lead - Full Time

## Job description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead!

### Overview

As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers. This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset.

### What You’ll Do
- Lead by example to deliver excellent customer service across the store
- Support and coordinate daily front-end operations, including checkout flow and line management
- Direct associates during your shift, adjusting priorities to meet business needs
- Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
- Help resolve customer concerns and escalate issues when needed
- Ensure workload tasks, recovery, and merchandising standards are completed
- Perform opening and/or closing duties as assigned
- Support proper scheduling of breaks and front-end coverage
- Troubleshoot routine register or transaction issues to minimize service disruptions
- Partner with store leadership to identify and address service or execution opportunities
- Assist with merchandise flow and maintain organization in stock and support areas
- Reinforce company policies, safety standards, and operational procedures

### What We’re Looking For
- A strong customer service mindset with a passion for helping others
- Ability to lead, coach, and motivate associates in a fast-paced environment
- Strong communication and problem-solving skills
- Ability to stay organized and adjust priorities quickly
- Team-oriented with the ability to build positive working relationships
- Attention to detail and commitment to operational accuracy
- Flexibility to work a schedule that includes nights, weekends, and holidays Experience: + 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus) Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

### Base Pay

$18 per hour - $18 per hour

### Location

01555 - Oceanside

### Posting Number

P1-6248660-3

### Address

3640 Long Beach Road

### Zip Code

11572

### Position Type

Regular Part-Time

### Career Site Category

Store Associate

### Position Category

Retail Store Base Pay $18 - $18 per hour

## At a glance
- Posted by the employer: Nov 3, 2026
- First seen by OpenNash: Nov 9, 2026
- Last checked: Nov 9, 2026
- Listed for: 6 days
- Location: Oceanside, NY
- Pay: $18 - $18 per hour[Apply on Burlington Stores’s careers site →](https://burlingtonstores.jobs/jobs/4C19C5158E544F3E8DA6251B7BFB2FD4/job/)

## Hiring at Burlington Stores
- Open jobs: 4,375
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 12, 2026

[All Burlington Stores jobs](https://jobs.opennash.com/companies/burlington-stores/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Burlington Stores

### [Retail Front End Supervisor - Full-Time](https://jobs.opennash.com/companies/burlington-stores/jobs/2a235ccbb281547bd57c/)

Oceanside, NY

### [Retail Selling Floor Supervisor - Full-Time](https://jobs.opennash.com/companies/burlington-stores/jobs/4a6cf0dd20c8d25b7232/)

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### [Retail Stocking Team Lead - Part-Time](https://jobs.opennash.com/companies/burlington-stores/jobs/153eb772301840c56c3c/)

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### [Seasonal Retail Sales Associate - Part Time](https://jobs.opennash.com/companies/burlington-stores/jobs/b78a5554eda5b8980e33/)

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### [Asset Protection Supervisor](https://jobs.opennash.com/companies/burlington-stores/jobs/950053e565b983ed1c95/)

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