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Boyd Gaming · Vinton, LA

# Telephone Operator

Vinton, LA, United States Full-time Operations 

Listed on Boyd Gaming’s official careers site. Posted July 26, 2026. Check that it is still open and apply there.
[Apply on Boyd Gaming’s careers site →](https://jobs.smartrecruiters.com/BoydGaming/3743990014287356-telephone-operator)

[OpenNash Jobs](https://jobs.opennash.com/) / [Boyd Gaming](https://jobs.opennash.com/companies/boyd-gaming/) / Telephone Operator

## Job description

Provide accurate yet friendly service to the guests, potential guest and internal team members using the communication network. Knowledge of all reports and telecom equipment.
- Answer incoming calls on console and accurately direct calls to appropriate extensions/parties.
- Greet and respond to guests’ requests in a friendly, courteous manner.
- Maintain a complete knowledge of emergency procedures.
- Receive and log all emergency calls and direct to security and/or facility maintenance departments.
- Deliver exceptional customer service by professionally receiving and responding to inbound calls for internal & external guest for multiple properties.
- Effective knowledge of English language, both verbal and written speaking in a clear and professional manner
- Provide informed knowledge of Boyd Gaming properties, events, promotions, the city and key personnel, routing calls to the appropriate administrative extension, guest room, department or sister property.
- Ability to multitask, prioritize and complete tasks while responding attentively to our guest requests or complaints.
- Maintain working knowledge of all applicable computer programs and all telecom equipment.
- Maintain working knowledge of all emergency procedures. Ability to make sound decisions while coordinating and prioritizing with security and key personnel during high priority situations, i.e. bomb threat/fire/robbery/medical.
- Maintain working knowledge of all guest services i.e. paging, messaging, wakeups, DNDs, VIPs, and NRG. and reports.
- Coordinate equipment repairs and technical issues with on-site technician. Knowledge of how to report and track inventory, and other duties as assigned.
- Maintain status board and keep all logs and computer files updated.
- Work as team player in an environment that was founded on

## Qualifications
- One (1) year of experience in telephone switchboard, multi-line phone system, and/or customer service preferred bilingual a plus.
- Must be able to sit for entire shift.
- Operate Meridian switchboard.
- Basic knowledge of Microsoft Word, Excel, LMS, HMS, HOTSOS & Open Table & Self-Serve.
- Ability to Type, operate printers, beepers, cellular phones, and two-way radios.
- Operate HMS system/build and distribute broadcast and distribution Announcements.
- Operate all related Northern Telecom equipment, (Telecommunication automatic wake-up machine,
- Operate & understand SDD call accounting system call costing, dialing patterns reporting.
- Professional appearance.
- Follow confidentiality procedure.
- Comply with all Boyd Gaming regulations.
- High School graduate or equivalent.

## At a glance
- Posted by the employer: Jul 26, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 11, 2026
- Listed for: 77 days
- Location: Vinton, LA, United States
- Employment type: Full-time[Apply on Boyd Gaming’s careers site →](https://jobs.smartrecruiters.com/BoydGaming/3743990014287356-telephone-operator)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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