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Boyd Gaming · Las Vegas, United States

# Room Reservations Agent

Las Vegas, United States Full-time Operations 

Listed on Boyd Gaming’s official careers site. Posted August 27, 2026. Check that it is still open and apply there.
[Apply on Boyd Gaming’s careers site →](https://jobs.smartrecruiters.com/BoydGaming/3743990014910736-room-reservations-agent)

[OpenNash Jobs](https://jobs.opennash.com/) / [Boyd Gaming](https://jobs.opennash.com/companies/boyd-gaming/) / Room Reservations Agent

## Job description

Provide guests with a friendly and efficient service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple properties.

### Job Functions
- Answer incoming customer calls.
- Cross sell room reservations across multiple properties.
- Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests.
- Possess knowledge of rates, room types, room availability, hotel policies and procedures.
- Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
- Utilize computer systems to run and compile necessary related reports.
- Other duties as assigned by management.

## Qualifications
- High school diploma or equivalent required.
- One year experience in a call center required with hotel industry experience preferred.
- Ability to communicate with guests and Boyd Team Members in English.
- Ability to utilize basic office/call center equipment not limited to: computer, headset and telephone.
- Must be able to work flexible shifts.
- Able to stand for long periods of time.
- Detail oriented and able to multitask.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

## At a glance
- Posted by the employer: Aug 27, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 52 days
- Location: Las Vegas, United States
- Employment type: Full-time[Apply on Boyd Gaming’s careers site →](https://jobs.smartrecruiters.com/BoydGaming/3743990014910736-room-reservations-agent)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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