[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Boyd Gaming jobs](https://jobs.opennash.com/companies/boyd-gaming/) · [Search jobs](/search/) Boyd Gaming · Florence, IN # Lead Guest Service Agent- Hotel Front Desk Florence, Indiana, United States Full-time Manager or lead Hospitality & Food Service Listed on Boyd Gaming’s official careers site. Posted October 6, 2026. Check that it is still open and apply there. [Apply on Boyd Gaming’s careers site →](https://jobs.smartrecruiters.com/BoydGaming/3743990015920299-lead-guest-service-agent-hotel-front-desk) [OpenNash Jobs](https://jobs.opennash.com/) / [Boyd Gaming](https://jobs.opennash.com/companies/boyd-gaming/) / Lead Guest Service Agent- Hotel Front Desk ## Job description The Lead Guest Service Agent is responsible for providing superior service to both the internal and external customer. ### The Lead Guest Service Agent Maintains an efficient and effective Hotel Front Office work group via direction from the Assistant Front Desk Managers. Provides training, assistance, and on-the-job work direction to the Front Desk Agents, Night Auditors, Valet Attendants to ensure accurate, exceptional and courteous room registration and check-outs. Welcomes and provides service to guests of the hotel. Provides general leadership and work direction of department team members, including but not limited to: Organizing and assigning work. Prioritizing workload and assignments to ensure orderly and efficient completion by department team members. Directing department team members in the successful completion of assigned work. Enforcement of department and company policies. Instructing and training department team members in the successful performance of their duties. Other leadership and work direction duties as assigned by Management. The Lead Guest Service agent does not perform managerial tasks such as performance reviews, hiring or terminations; although they may provide input to management regarding such matters. ## Qualifications Effective communication skills. Complete working knowledge of Front Desk Agent’s duties required. Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations. Ability to use all equipment associated with the position, including, but not limited to, keyboards, telephones, fax machines, copiers, cell phone, two-way radios, printers and key encoders. Ability to communicate effectively at all times with guests, as well as all levels of team members. Ability to move around the service desk effectively, pull up portfolios, reach across counter for guest transactions. Ability to effectively use a computer to access, understand and input guest information. Must be flexible to work varying shifts and time schedules as needed. Must be 21 years of age. The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience ## At a glance - Posted by the employer: Oct 6, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 11, 2026 - Listed for: 5 days - Location: Florence, Indiana, United States - Employment type: Full-time[Apply on Boyd Gaming’s careers site →](https://jobs.smartrecruiters.com/BoydGaming/3743990015920299-lead-guest-service-agent-hotel-front-desk) ## More jobs at Boyd Gaming ### [Barista- Nosh](https://jobs.opennash.com/companies/boyd-gaming/jobs/10e1d962034d624af9e1/) Florence, Indiana, United States ### [Food Server- 19 Steakhouse](https://jobs.opennash.com/companies/boyd-gaming/jobs/681ee205319a303f78e8/) Florence, Indiana, United States ### [Guest Room Attendant- Hotel Housekeeper (DAY Shift, Experience Required)](https://jobs.opennash.com/companies/boyd-gaming/jobs/093cb41150ad130a6ab5/) Florence, Indiana, United States ### [Guest Room Attendant- Hotel Housekeeper (Night (2ND) Shift, Experience Required)](https://jobs.opennash.com/companies/boyd-gaming/jobs/a4429b48018a95e17341/) Florence, Indiana, United States ### [Guest Service Agent - Hotel](https://jobs.opennash.com/companies/boyd-gaming/jobs/15cbd437187384dfb1a9/) Florence, Indiana, United States ## Similar jobs at other companies ### [Lead Hotel Guest Service Agent](https://jobs.opennash.com/companies/caesars-entertainment/jobs/385c98953c30e83b301d/) Caesars Entertainment · South Lake Tahoe, NV, United States ### [VIP Guest Service Agent, Hotel (Caesars New Orleans)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/b33b8b5f1525eacb811c/) Caesars Entertainment · New Orleans, LA, United States ### [Guest Service Agent - Embassy Suites Hotel Milpitas Silicon Valley](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/7ef2b3da749065933930/) Hilton Worldwide Holdings · Milpitas, CA, United States ### [Guest Service Agent - DoubleTree by Hilton Hotel San Jose](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/a78fe43b132376adfb8c/) Hilton Worldwide Holdings · San Jose, CA, United States ### [Hotel Guest Concierge (not doorman)](https://jobs.opennash.com/companies/loews/jobs/32aaf9d85a459c19dfbd/) Loews · New York - Loews Regency Hotel, NY OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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