[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Booking Holdings jobs](https://jobs.opennash.com/companies/booking-holdings/) · [Search jobs](/search/) Booking Holdings · Bangkok # People Help Desk Analyst Bangkok IT & Infrastructure Listed on Booking Holdings’s official careers site. Posted September 17, 2026. Check that it is still open and apply there. [Apply on Booking Holdings’s careers site →](https://job-boards.greenhouse.io/agoda/jobs/8210580) [OpenNash Jobs](https://jobs.opennash.com/) / [Booking Holdings](https://jobs.opennash.com/companies/booking-holdings/) / People Help Desk Analyst ## Job description About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity This role will be part of the People Help Desk team, supporting Level 1 service requests from Agodans. The successful candidate will have an opportunity to gain hands-on experience across a wide range of HR domains and help enhance our service desk. Be the first point of contact for People-related inquiries and requests across multiple channels (email, chat, Zendesk, self-service, automations). Gain hands-on exposure across People/HR domains (e.g., HRIS data, onboarding, benefits, time & attendance, mobility, policies, general inquiries). Contribute to a service culture that balances speed, accuracy, and empathy to improve the day-to-day experience of Agodans. In This Role, You’ll Get To Provide clear, timely Tier 1 resolutions; triage and escalate to Tier 2 when appropriate. Manage the Help Desk queue to meet service standards for responsiveness, accuracy, and quality. Identify, diagnose, categorize, and document requests/incidents; resolve known issues using SOPs and knowledge articles. Execute routine transactions reliably (e.g., data updates, verifications, information requests) with strong data integrity and confidentiality. Maintain and improve team knowledge base content to drive self-service and first-reply resolution. Spot patterns and trends in tickets; partner with subject matter experts to recommend process, policy, or tooling improvements. Communicate with empathy and professionalism, ensuring a positive employee experience in every interaction. ### What You’ll Need to Succeed Employee experience mindset service-oriented, empathetic, and consistent in balancing speed, accuracy, and integrity. ### Ownership and initiative self-starter who follows through, closes loops, and raises improvement ideas with evidence. ### Communication clear, concise English (written and verbal); explains policies in a friendly, practical way. ### Quality and detail high accuracy in data entry, categorization, case notes, and knowledge updates. ### Collaboration team-first approach; keeps stakeholders informed and shares learnings. ### Problem solving and analysis Pattern recognition: connect recurring themes across tickets, data, and workflows. ### Perceptive judgment ask clarifying questions, identify root causes, and distinguish policy, process, and system issues. ### Structured thinking break problems into steps, apply SOPs, and document outcomes for reuse. It’s Great If You Have Minimum of 1 year experience handling inquiries or requests in a fast-paced environment; familiarity with SOPs Bachelor's degree in human resources, Business Administration, or related field. Fluency in English, and Thai Experience in a similar position is an advantage. Any experience / comfortable using HRIS/ticketing tools. Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda Agoda Careers [https://careersatagoda.com](https://careersatagoda.com) Facebook [https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) LinkedIn [https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) YouTube [https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. ## At a glance - Posted by the employer: Sep 17, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 30 days - Location: Bangkok[Apply on Booking Holdings’s careers site →](https://job-boards.greenhouse.io/agoda/jobs/8210580) ## More jobs at Booking Holdings ### [(GSD) People Tech Functional Support Specialist (Bangkok-based, relocation provided)](https://jobs.opennash.com/companies/booking-holdings/jobs/48f97cfd0031a9eb48d4/) Bangkok ### [Associate Director, Global People Services and Help Desk (Bangkok Based -Relocation provided)](https://jobs.opennash.com/companies/booking-holdings/jobs/9e7826510a5171704b54/) Bangkok ### [[GSD] People Technology Analyst (Bangkok-based)](https://jobs.opennash.com/companies/booking-holdings/jobs/d4c71a39389353c98502/) Bangkok ### [(Strategic) Project Manager – B2B Partnership & Automation - Customer Experience Group](https://jobs.opennash.com/companies/booking-holdings/jobs/704138e09020a689dde3/) Bangkok ### [2026 - People - Rewards Senior Specialist/ Principal Specialist (Bangkok-based, Relocation Provided)](https://jobs.opennash.com/companies/booking-holdings/jobs/e560da63a2c87d716bb8/) Bangkok ## Similar jobs at other companies ### [Facilities Help Desk Coordinator](https://jobs.opennash.com/companies/oreilly-automotive/jobs/19a5f9f3b53339fda68b/) O'Reilly Automotive · Headquarters ### [IT Help Desk Engineer](https://jobs.opennash.com/companies/deutsche-post/jobs/df8bf881576d6d56a189/) Deutsche Post · Cairo, Egypt ### [Distribution Center Help Desk](https://jobs.opennash.com/companies/fastenal/jobs/5c847e4e66281ad1efa8/) Fastenal · Cienega De Flores, NL ### [Associate Help Desk Analyst](https://jobs.opennash.com/companies/visa/jobs/385ef00987823adc26c4/) Visa · Bogota, CO, Colombia ### [Analyst - Facilities Help Desk](https://jobs.opennash.com/companies/jones-lang-lasalle/jobs/b404bba4b72d06ba94b7/) Jones Lang LaSalle · Taguig, Philippines OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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