[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Biogen jobs](https://jobs.opennash.com/companies/biogen-idec/) · [Search jobs](/search/) Biogen · Cambridge, MA # Senior Manager, Service Management – ServiceNow Platform Cambridge, MA Full-time Manager or lead $140,000.00-$187,250.00 Executive & Management Listed on Biogen’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on Biogen’s careers site →](https://biibhr.wd3.myworkdayjobs.com/external/job/Cambridge-MA/Senior-Manager--Service-Management---ServiceNow-Platform_REQ24388) [OpenNash Jobs](https://jobs.opennash.com/) / [Biogen](https://jobs.opennash.com/companies/biogen-idec/) / Senior Manager, Service Management – ServiceNow Platform ## Job description ### About This Role Senior Manager, Service Management role leads the design, architecture, and delivery of solutions associated with the ServiceNow Platform and various modules hosted on the ServiceNow Platform. The role sits within Enterprise IT Services under the Enterprise Application Services organization and exists to strengthen Biogen’s service management capabilities globally across the organization. This role translates IT, business, security, and compliance requirements into technical architecture, implementation roadmaps, integrations, and operational processes. It partners closely with other areas within Enterprise IT Services, EAS, HR, GBS, Learning Services, Risk Management, Privacy, Cybersecurity, AMS, Infrastructure, application areas in other functions, IT Quality, and business teams to ensure IT and Business Process related service management capability needs are met effectively. This role collaborates with the various business owners, management, vendor managers, ServiceNow engineers, product owners, program and project managers to schedule and conduct requirements elicitations, requirements review, design proposals, implementation plans, and provide guidance to operational support teams. ### Education Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field Master’s in Computer Engineering, or Business Management preferred. ### Required Experience 10+ years of overall IT experience 8 years’ experience with ServiceNow implementations, including deep technical command of the ServiceNow architecture, common data models (CMDB), and multi-workflow integrations. Hands-on experience with ServiceNow modules like ITSM, ITOM, HRSD, IRM/GRC, and CSM. Familiarity or experiencing implementing AI functionality such as, Virtual Agent, AI Search, Otto/Now Assist, AI Control Tower, Predictive Intelligence & AIOps, and AI Agents/Autonomous Workforce. Functional and User requirements gathering, and documentation experience. GxP compliance experience in Biopharmaceuticals Industry is preferred. ITIL v3/v4 Foundation Certification or Higher (Intermediate, Expert, Master). ### Technical/Software Skills JIRA, ServiceNow, Java Script. ### General software skills MS Access, MS Word, MS Excel, MS Project and Visio. Ability to manage internal partners/customers, influence peers, effective team management, proactive problem-solving ability and ability to develop trust. Proven track record of ability to deliver projects on time with the right quality. Must have excellent oral and written communication / presentation / negotiation skills. ### Certifications (Preferred/Required) Advanced ServiceNow credentials such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), Certified Technical Architect (CTA), or Certified Master Architect (CMA). ### Core Competencies Exceptional communication, agile project management frameworks (Agile/Scrum/SAFe), risk mitigation, and cross-functional collaboration across distributed teams. ### Job Level Management Additional Information The base compensation range for this role is: $140,000.00-$187,250.00 Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance. In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to: Medical, Dental, Vision, & Life insurances Fitness & Wellness programs including a fitness reimbursement Short- and Long-Term Disability insurance A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31) Up to 12 company paid holidays + 3 paid days off for Personal Significance 80 hours of sick time per calendar year Paid Maternity and Parental Leave benefit 401(k) program participation with company matched contributions Employee stock purchase plan Tuition reimbursement of up to $10,000 per calendar year Employee Resource Groups participation Why Biogen? We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States. ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 17, 2026 - Last checked: Oct 17, 2026 - Listed for: 1 day - Location: Cambridge, MA - Employment type: Full-time - Pay: $140,000.00-$187,250.00[Apply on Biogen’s careers site →](https://biibhr.wd3.myworkdayjobs.com/external/job/Cambridge-MA/Senior-Manager--Service-Management---ServiceNow-Platform_REQ24388) ## More jobs at Biogen ### [AI Adoption & Change Management Specialist](https://jobs.opennash.com/companies/biogen-idec/jobs/4cfce1952fa4a12e04d9/) Cambridge, MA ### [Associate Director, Antisense Oligonucleotide Analytical Development](https://jobs.opennash.com/companies/biogen-idec/jobs/f9ad952af06d434944ea/) Cambridge, MA ### [Associate Director, CRM & Field Platforms](https://jobs.opennash.com/companies/biogen-idec/jobs/548a1bd82b3b733312aa/) Cambridge, MA ### [Associate Director, Launch Excellence & Change Management – BI&O](https://jobs.opennash.com/companies/biogen-idec/jobs/215716f15666aef96abc/) Cambridge, MA ### [Associate Director, Launch Excellence, US Lupus](https://jobs.opennash.com/companies/biogen-idec/jobs/44cde7b88e06098f9180/) Cambridge, MA ## Similar jobs at other companies ### [Manager, ServiceNow Platform](https://jobs.opennash.com/companies/cardinal-health/jobs/f8ec427bb55f4fdb12f7/) Cardinal Health · International ### [Sr. Platform Engineer - ServiceNow](https://jobs.opennash.com/companies/cargill/jobs/db7ebfd9f636b807350d/) Cargill · Atlanta, Georgia ### [ServiceNow Platform Engineer](https://jobs.opennash.com/companies/huntington-bank/jobs/b3d692b91debe2ff0b25/) Huntington Bank · Atlanta, GA Columbus, OH Minnetonka, MN Charlotte, NC Dallas, TX ### [Principal Architect - ServiceNow Platform](https://jobs.opennash.com/companies/united-airlines-holdings/jobs/89520dbf7aa7a50d2e50/) United Airlines Holdings · Chicago, Illinois, United States ### [Threat & Exposure Management Platform Engineer](https://jobs.opennash.com/companies/citigroup/jobs/8f1bbb2b43905f4aac9d/) Citigroup · Irving Texas United States [Executive & Management jobs](/functions/executive-management/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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