[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Barry Callebaut jobs](https://jobs.opennash.com/companies/barry-callebaut/) · [Search jobs](/search/) Barry Callebaut · Banbury, GB # Customer R&D Specialist Banbury, GB Research & Science Listed on Barry Callebaut’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there. [Apply on Barry Callebaut’s careers site →](https://jobs.barry-callebaut.com/job/Banbury-Customer-R&D-Specialist-OX16-3UU/1431390300/) [OpenNash Jobs](https://jobs.opennash.com/) / [Barry Callebaut](https://jobs.opennash.com/companies/barry-callebaut/) / Customer R&D Specialist ## Job description ### ABOUT THE ROLE As a key member of the R&D team, you will lead technical product development, driving best-in-class product solutions and sharing deep product expertise across the organization. Acting as a trusted partner to customers, you will provide technical guidance on product selection, applications, and chocolate handling optimization to improve manufacturing efficiency. You will deliver technical support, troubleshoot issues at customer sites, and conduct training sessions on our products and applications. This role is integral to building strong customer partnerships and ensuring exceptional product performance and continuous improvement. We support flexible working arrangements. However, the successful candidate must be willing and able to travel to our manufacturing site in Banbury (OX16 3UU) when business needs require on-site presence. ### KEY RESPONSIBILITIES Define Recipe Requirements Based on Customer Specs, Reference Material and in Collaboration with Internal Colleagues (Product Expert & Process Engineer). Communicate and Align with Customer and Stakeholders on Project Content and Status Be present on Customer’s site to work through any new product implementation as well as advising how to develop customers business. Maintain and develop customer relations to maintain communication and insights Main good overview of customers capabilities, product portfolio, future pipelines and launches. Perform Application Tests with the Application Lab with or without Customer, e.g. Trials on New Chocolate, Compounds and Fillings Provide on site Technical Advice to Customer on Application during Industrial Trials and to ensure a Smooth Transition to Industrial Scale up (Troubleshooting) Identify, Inform and Organise Project Members and Stakeholders, e.g. - Establish a Team for Innovation or Large projects, Organize Project Team Meetings Ensure Compliance for New Products Through Regulations Knowledge Give Application Training to the Customer workforce and internal colleagues when required - Assess Existing Technology & Equipment and Maintain - Knowledge of State of the Art Technological Possibilities for All Kinds of Customer applications Log Trials and Results in System (SFDC or other) - Promote new products to customers, through innovation days and customer visits - Receive and translate customer briefs for a New or Existing Solution Balance Time and Resource Effort vs. Benefits of the Request, e.g. Discuss Feasibility, Assess risks, Ensure Compliance with Business Standards Collect Customer Feedback on Sample and Testing’s and Define Next Steps in Product Creation Along with QA make a GO/NO GO Decision to Production in Case of OOS and Report the OOS Specificities to Customer Drive continuous improvement initiatives re processes, technologies, and organisation Ownership and autonomy within the account ### ABOUT YOU Bachelor’s / Master’s Degree in Food Science or similar field Minimum 5 years’ experience in the food industry Experience in Project Management Outstanding presentation skills Proven track record in continuous improvement management Experience in a product development, strong application knowledge Experience in Sales or client interaction Good knowledge of working tools (MS Office, Salesforce, SAP...) Fluent Business English Willingness to travel within the UK ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 7 days - Location: Banbury, GB[Apply on Barry Callebaut’s careers site →](https://jobs.barry-callebaut.com/job/Banbury-Customer-R&D-Specialist-OX16-3UU/1431390300/) ## More jobs at Barry Callebaut ### [HSE Manager](https://jobs.opennash.com/companies/barry-callebaut/jobs/e460edc4d529f08058ad/) Banbury, GB ### [Liquid Transport Planner](https://jobs.opennash.com/companies/barry-callebaut/jobs/f9cb5435c0aa33a92dd8/) Banbury, GB ### [Maintenance Supervisor](https://jobs.opennash.com/companies/barry-callebaut/jobs/d3372dff007f891d84b7/) Banbury, GB ### [National Account Manager HoReCa and Bakery Chains](https://jobs.opennash.com/companies/barry-callebaut/jobs/22d725998a500d994b8e/) Banbury, GB ### [Utilities & Facilities Manager](https://jobs.opennash.com/companies/barry-callebaut/jobs/3915495b5c7eca5695f0/) Banbury, GB ## Similar jobs at other companies ### [Customer Program Manager, AFR Customer Operations](https://jobs.opennash.com/companies/deutsche-post/jobs/d6f2c97ff07351008e39/) Deutsche Post · Shanghai, China, People's Republic of ### [Lead - Customer Centricity Unit/Senior Lead - Customer Centricity Unit](https://jobs.opennash.com/companies/bajaj-finserv/jobs/2ab1176d3f511c83b72f/) Bajaj Finserv · Pune Corporate Office - Weikfield ### [Internship: Customer Operations Department: customer service and order management](https://jobs.opennash.com/companies/abb/jobs/049e0b970d53505d0f6e/) ABB · Sant Quirze del Valles, Barcelona, Spain ### [Unit Manager - Customer Centricity Unit/Senior Unit Manager - Customer Centricity Unit](https://jobs.opennash.com/companies/bajaj-finserv/jobs/53066bde07232289c8b3/) Bajaj Finserv · Pune Corporate Office - Mantri ### [Customer Consultant](https://jobs.opennash.com/companies/aegon/jobs/d43ade7dd917a5c92d46/) Aegon · Farnborough, UK OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)