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Bank OZK · Bremen, Georgia

# Special Servicing Specialist

Bremen, Georgia Full-time Finance & Accounting 

Listed on Bank OZK’s official careers site. Posted October 23, 2026. Check that it is still open and apply there.
[Apply on Bank OZK’s careers site →](https://careers-ozk.icims.com/jobs/6746/login)

[OpenNash Jobs](https://jobs.opennash.com/) / [Bank OZK](https://jobs.opennash.com/companies/bank-ozk/) / Special Servicing Specialist

## Job description

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America.

Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts.

Learn more about Bank OZK benefits. Job Purpose & Scope Calling on past due customers to bring outstanding account or loan obligation current.

### Essential Job Functions

Communicate with borrowers to obtain payment, using various means of contact such a telephone and letters. Document all collection actions taken, such as telephone conversations, alternative financial arrangements, letters mailed, etc., within the system of record. Adhere to a regimented talk-off call script outlined by leadership, utilizing urgency and respectful conversation to bring the customer’s past due account current by receiving a payment.

Locate customers with whom the Bank has lost contact using various skiptracing methods. Utilize tactful and resourceful probing methods that will lead to the location of the customer and/or asset. Utilize effective communication skills and various forms of persuasion to present a positive Bank image in an already negative situation. Utilize methods of collection under terms of the contract, depending on the feasibility and applicability of each case if initial collection attempts do not secure required payments.

Maintain positive relations with all customers, discussing sensitive personal financial circumstances in a frank, yet tactful manner, maintaining the Bank’s image. Adhere to the Standard Operating Procedures and follow all federal, state and municipal collections laws, to include the Fair Debt Collections Practices Act (FDCPA). Make a minimum of 15 calls per hour. Maintain good punctuality and attendance at work. Follow Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities Working knowledge of federal, state and municipal collection laws. Knowledge of general banking principles. Strong internal and external customer service skills. Good analytical and problem solving skills. Excellent communication skills both verbal and written. Ability to multi-task and adapt to change. Ability to work under general supervision. Ability to work well with others in a team environment.

Ability to work well under pressure and with exacting deadlines. Ability to maintain confidentiality of all customer and bank records and information at all times. Ability to respond to requests and demands professionally and promptly. Ability to demonstrate empathetic listening skills. Ability to diffuse customer dissatisfaction. Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.

### Basic Qualifications

High school diploma or equivalent. Minimum 6 months customer service experience, required. Minimum 1 year experience with computer skills including Microsoft Word and Excel, required. Prior collection experience or working in a call center, preferred. Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation.

### Notes

This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. This position is not eligible for employer-sponsored work authorization or immigration assistance. Applicants must be able to maintain authorization to work in the United States without current or future sponsorship by Bank OZK.

EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

## At a glance
- Posted by the employer: Oct 23, 2026
- First seen by OpenNash: Oct 25, 2026
- Last checked: Nov 8, 2026
- Listed for: 16 days
- Location: Bremen, Georgia
- Employment type: Full-time[Apply on Bank OZK’s careers site →](https://careers-ozk.icims.com/jobs/6746/login)

## Hiring at Bank OZK
- Open jobs: 166
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 12, 2026

[All Bank OZK jobs](https://jobs.opennash.com/companies/bank-ozk/) · [Weekly hiring report](/reports/hiring/)

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