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Bank of New York Mellon · NJ, United States

# Specialist, Client Service Management II

NJ, United States Full-time Customer Support 

Listed on Bank of New York Mellon’s official careers site. Posted October 12, 2026. Check that it is still open and apply there.
[Apply on Bank of New York Mellon’s careers site →](https://eofe.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BNY-Careers/job/82348)

[OpenNash Jobs](https://jobs.opennash.com/) / [Bank of New York Mellon](https://jobs.opennash.com/companies/bank-of-ny-mellon/) / Specialist, Client Service Management II

## Job description

We’re seeking a future team member for the role of Specialist, Client Service Management II to join our Wealth Management team. This role is located in Berkeley Heights, NJ. In this role, you’ll make an impact in the following ways: Serve as a point of contact for clients to resolve moderately complex day-to-day issues and direct them to the appropriate resources at BNY. Ensure strong client relationships are maintained by researching and resolving inquiries efficiently and accurately.

Participate in the end-to-end client service delivery model and report on client satisfaction. Support issue resolution for moderately complex day-to-day matters and engage internal partners as needed. Collect data on the execution of service commitments and build understanding of the client’s business. Serve as a project team member on initiatives that help clients streamline their operating model across the franchise.

Contribute to a culture of continuous service improvement, including digital adoption. Build relationships with business partners and support client service activities related to sales support, including assisting with RFPs, KPIs, and client documents by providing required data. To be successful in this role, we’re seeking the following: Bachelor’s degree or the equivalent combination of education and experience is required. 3-5 years of total work experience preferred.

Experience in an operational area and/or client services preferred.

## At a glance
- Posted by the employer: Oct 12, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 7 days
- Location: NJ, United States
- Employment type: Full-time[Apply on Bank of New York Mellon’s careers site →](https://eofe.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BNY-Careers/job/82348)

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