[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Bank of New York Mellon jobs](https://jobs.opennash.com/companies/bank-of-ny-mellon/) · [Search jobs](/search/) Bank of New York Mellon · Boston, MA # Vice President, Client Service Management Boston, MA, United States Hybrid Executive Customer Support Listed on Bank of New York Mellon’s official careers site. Posted October 7, 2026. Check that it is still open and apply there. [Apply on Bank of New York Mellon’s careers site →](https://eofe.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BNY-Careers/job/81970) [OpenNash Jobs](https://jobs.opennash.com/) / [Bank of New York Mellon](https://jobs.opennash.com/companies/bank-of-ny-mellon/) / Vice President, Client Service Management ## Job description We’re seeking a future team member for the role of Vice President, Client Service to join our Client Services team. This role can be located in New York or Boston. In this role, you’ll make an impact in the following ways: - Develop a deep understanding of our client’s business, operating model and technology strategy - Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering - Act as the central point of escalation across Operations, Technology and service delivery - Cultivate a deep relationship and appreciation for what drives our clients’ service requirements - Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution) - Maintain a culture of continuous service improvement across all products and services - Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities - Deliver operational analytics, insights, and transparency into service performance - Guide service evolution based on client requirements and changing operating model - Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise - Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions - Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future To be successful in this role, you will need to have: Proven experience working with large, complex client accounts and resolving critical, non-routine client issues. Acquire deep knowledge of products and services across multiple lines of business and geographies. Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders. To be successful in this role, we’re seeking the following: Bachelor’s degree or the equivalent combination of education and experience is required 7-10 years minimum related work experience preferred Experience in an operational area and/or client services preferred Proven ability to resolve complex or non-routine client issues or inquiries and contribute to business development efforts ## At a glance - Posted by the employer: Oct 7, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 12 days - Location: Boston, MA, United States - Work arrangement: Hybrid[Apply on Bank of New York Mellon’s careers site →](https://eofe.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BNY-Careers/job/81970) ## More jobs at Bank of New York Mellon ### [Senior Specialist, Client Service Management](https://jobs.opennash.com/companies/bank-of-ny-mellon/jobs/00c612ae40f4cc59ca5f/) Boston, MA, United States ### [Senior Vice President, Client Service Executive - Pipeline](https://jobs.opennash.com/companies/bank-of-ny-mellon/jobs/dbff7e4a72853147e78f/) Boston, MA, United States ### [Senior Vice President, Client Service Executive Manager](https://jobs.opennash.com/companies/bank-of-ny-mellon/jobs/6dc10459ade509e0bbdf/) Boston, MA, United States ### [Specialist, Client Service II](https://jobs.opennash.com/companies/bank-of-ny-mellon/jobs/42243de45179101b798d/) Boston, MA, United States ### [Vice President, Client Service Management Pipeline](https://jobs.opennash.com/companies/bank-of-ny-mellon/jobs/4ae42b2ae779593d6697/) Boston, MA, United States ## Similar jobs at other companies ### [Client Service Manager – Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/1bbc11e2c4e33ec751fc/) JPMorganChase · Boston, MA, United States ### [Vice President - Global Fund Services Operations Service Delivery](https://jobs.opennash.com/companies/jpmorganchase/jobs/0ba09d542b73c41971d5/) JPMorganChase · Boston, MA, United States ### [Registered Client Service Manager, Senior Vice President - San Francisco](https://jobs.opennash.com/companies/citigroup/jobs/4556461b1540920f9857/) Citigroup · San Francisco California United States ### [Client Service US Asset Managers, Vice President](https://jobs.opennash.com/companies/state-street/jobs/0667023c7b9bd0ce49a5/) State Street · Quincy, Massachusetts ### [US Asset Owner Client Service, Assistant Vice President](https://jobs.opennash.com/companies/state-street/jobs/48bcd60aa4c0ae7d5269/) State Street · Quincy, Massachusetts OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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