[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Bank of China jobs](https://jobs.opennash.com/companies/bank-of-china/) · [Search jobs](/search/) Bank of China # Banking Department - Banking Operation Customer Service Associate Finance & Accounting Listed on Bank of China’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there. [Apply on Bank of China’s careers site →](https://careers-bocusa.icims.com/jobs/4497/banking-department---banking-operation-customer-service-associate/job?in_iframe=1) [OpenNash Jobs](https://jobs.opennash.com/) / [Bank of China](https://jobs.opennash.com/companies/bank-of-china/) / Banking Department - Banking Operation Customer Service Associate ## Job description Introduction Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business. ### Overview The Banking Customer Service Associate promotes business for the Bank by delivering high quality customer service experience to existing and to potential customers. ### Responsibilities Customer Service, Reporting and Operational Support (80%) Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others Collect customer’s identification documents in accordance with the Bank’s KYC policy Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures Research and resolve customer problems, acts as customer liaison between other bank departments when necessary Prepare bank correspondences to customers and handle any returned mailing Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report etc. ### Input, maintain debit cards within system - Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services - Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures - Conduct internal account reconciliation Compliance (20%) - Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc. Send, process and follow up RFI Identify and escalate compliance related red flags or suspicious activities - Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules ### Qualifications - Bachelor’s degree in business or related field is required; master’s degree is preferred 1-3 years of work experience in banking business and retail banking - Strong communication skills; multi-tasking skills - Ability to present a professional image at all times Adequate knowledge of banking products and services In-depth knowledge of banking operational procedure to perform duties accurately and efficiently Bilingual capability in Mandarin is required Pay Range Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications. USD $42,000.00 - USD $90,000.00 /Yr. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 7 days[Apply on Bank of China’s careers site →](https://careers-bocusa.icims.com/jobs/4497/banking-department---banking-operation-customer-service-associate/job?in_iframe=1) ## More jobs at Bank of China ### [Corporate Banking - Business Management Associate/AVP](https://jobs.opennash.com/companies/bank-of-china/jobs/cd6239ceef154c06730a/) ### [Corporate Banking Department - Customer Relationship Manager VP](https://jobs.opennash.com/companies/bank-of-china/jobs/8a2df0b065170fda082f/) ### [Corporate Banking Department-Aviation Finance Marketing VP](https://jobs.opennash.com/companies/bank-of-china/jobs/c265e360d56c8f2dfeff/) ### [Corporate Banking Department-Commercial Real Estate (CRE) Associate](https://jobs.opennash.com/companies/bank-of-china/jobs/207e85e317800748533e/) ## Similar jobs at other companies ### [Private Banking Associate, Private Banking 1859](https://jobs.opennash.com/companies/national-bank-of-canada/jobs/51b73d2764c7334c465a/) National Bank of Canada ### [Banking Operations Associate](https://jobs.opennash.com/companies/accenture/jobs/bab447df139aeaa44390/) Accenture ### [Consulting - Industry Banking](https://jobs.opennash.com/companies/accenture/jobs/a6e466833365f8533589/) Accenture ### [Banking Operation Analyst](https://jobs.opennash.com/companies/ntt/jobs/6b074cc8aaece93e9620/) NTT · Gurgaon, HR, IN, India ### [Officer - Banking Operation Officer (Fund Transfer) - Hybrid](https://jobs.opennash.com/companies/citigroup/jobs/7c4eb54d487f34bcaef5/) Citigroup · Singapore Singapore OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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