[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Bank of America jobs](https://jobs.opennash.com/companies/bank-of-america/) · [Search jobs](/search/) Bank of America · Kennesaw # Credit Assistance Specialist Kennesaw Full-time Finance & Accounting Listed on Bank of America’s official careers site. Posted September 24, 2026. Check that it is still open and apply there. [Apply on Bank of America’s careers site →](https://ghr.wd1.myworkdayjobs.com/lateral-us/job/Kennesaw/Credit-Assistance-Specialist_26034993) [OpenNash Jobs](https://jobs.opennash.com/) / [Bank of America](https://jobs.opennash.com/companies/bank-of-america/) / Credit Assistance Specialist ## Job description ### Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs. ### Responsibilities Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts - Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable - Determines the right solution for the client while staying within collections compliance guidelines - Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct - Achieves quality standards and meets key performance indicators - Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses Required Qualifications: Minimum of one year of customer service experience - Excellent verbal and written communication skills - Ability to work within the operating hours and days for this position as outlined in the posted job requisition Commitment to exceptional customer service, including the ability to be empathetic and meet client needs - Proficient in dealing with customer issues in both a routine and complex environment - Demonstrated negotiation and persuasion skills and the ability to communicate and negotiate with a variety of customers and clients - Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making​​​ Desired Qualifications: Bachelor’s Degree in related field or equivalent work experience Credit assistance and collections experience Inbound/outbound call center experience Banking/financial services experience - Knowledge of banking operations Skills: Active Listening Attention to Detail Client Solutions Advisory Oral Communications Account Management Adaptability Collaboration Data Collection and Entry Interpret Relevant Laws, Rules, and Regulations Liquidity Management ### Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Work hours: Mon-Fri; 12 PM-9 PM EST/Rotating Saturdays Required Shift: 2nd shift (United States of America) ### Hours Per Week 40 ## At a glance - Posted by the employer: Sep 24, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 24 days - Location: Kennesaw - Employment type: Full-time[Apply on Bank of America’s careers site →](https://ghr.wd1.myworkdayjobs.com/lateral-us/job/Kennesaw/Credit-Assistance-Specialist_26034993) ## More jobs at Bank of America ### [Software Engineer II](https://jobs.opennash.com/companies/bank-of-america/jobs/15a9939f9bf731c6bead/) Kennesaw ### [AML Refresh Ops - Ops Professional MKTS (Global Banking)](https://jobs.opennash.com/companies/bank-of-america/jobs/c066f7448295944ef7ff/) Chicago ### [Advisor Development Program - Financial Solutions Advisor Trainee (Centralized) - Colorado Springs, CO](https://jobs.opennash.com/companies/bank-of-america/jobs/bc2bd2db5259d6add9ee/) Colorado Springs ### [Advisor Development Program - Financial Solutions Advisor Trainee - Glenview-Lake and Waukegan Financial Center](https://jobs.opennash.com/companies/bank-of-america/jobs/e8e02d2c765e58919c88/) Glenview ### [Advisor Development Program - Financial Solutions Advisor Trainee: Dover Main Financial Center - Bilingual Spanish](https://jobs.opennash.com/companies/bank-of-america/jobs/a20cf31e8633e96276ed/) Dover ## Similar jobs at other companies ### [Employee Assistance Manager EMEA](https://jobs.opennash.com/companies/accenture/jobs/d9fc91cc8084772a5d4a/) Accenture ### [Employee Assistance Officer Manager APAC](https://jobs.opennash.com/companies/accenture/jobs/ab2634fa657a491f76bd/) Accenture ### [Special Assistance and Security Agent](https://jobs.opennash.com/companies/american-airlines-group/jobs/b4e1df947f2a31271a6b/) American Airlines Group ### [Téléconseiller en Assistance Technique - Tours F/H](https://jobs.opennash.com/companies/bouygues/jobs/c5327ab4a06eb89a1095/) Bouygues · France ### [Security Assistance Initiative Program Analyst](https://jobs.opennash.com/companies/booz-allen-hamilton-holding/jobs/a6c75c9f16e740ff56eb/) Booz Allen Hamilton Holding · Stuttgart, Baden-Wurttemberg OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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