[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Bank of America jobs](https://jobs.opennash.com/companies/bank-of-america/) · [Search jobs](/search/) Bank of America · Phoenix # Fraud Client Services Representative - Bilingual Spanish Phoenix Full-time Customer Support Listed on Bank of America’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on Bank of America’s careers site →](https://ghr.wd1.myworkdayjobs.com/lateral-us/job/Phoenix/Fraud-Client-Services-Representative---Bilingual-Spanish_25018098) [OpenNash Jobs](https://jobs.opennash.com/) / [Bank of America](https://jobs.opennash.com/companies/bank-of-america/) / Fraud Client Services Representative - Bilingual Spanish ## Job description ### Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions. ### Responsibilities - Identifies Bilingual Spanish client needs and recommends solutions when fraud has been identified - Must be speak Spanish fluently and pass a Bilingual Spanish assessment - Records data captured during client interactions accurately - Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls Skills: Must be fluent in Spanish and English Conflict Management Customer and Client Focus Decision Making Fraud Management Oral Communications Active Listening Attention to Detail Data Collection and Entry Issue Management Problem Solving Adaptability Collaboration Critical Thinking Influence ### Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 2nd shift (United States of America) ### Hours Per Week 40 ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 18, 2026 - Listed for: 100 days - Location: Phoenix - Employment type: Full-time[Apply on Bank of America’s careers site →](https://ghr.wd1.myworkdayjobs.com/lateral-us/job/Phoenix/Fraud-Client-Services-Representative---Bilingual-Spanish_25018098) ## More jobs at Bank of America ### [Client Services Representative II](https://jobs.opennash.com/companies/bank-of-america/jobs/6534cc9ef602fbac4af2/) Phoenix ### [Client Services Representative II - 2nd Shift](https://jobs.opennash.com/companies/bank-of-america/jobs/3f8af68be2823e4f7cd7/) Phoenix ### [Contact Center Team Manager](https://jobs.opennash.com/companies/bank-of-america/jobs/2f09d483b635585d65de/) Phoenix ### [Fraud Client Services Representative](https://jobs.opennash.com/companies/bank-of-america/jobs/d5029a82eb9cbc7a8a1b/) Phoenix ### [Fraud Client Services Representative - Bilingual Spanish Required](https://jobs.opennash.com/companies/bank-of-america/jobs/c0b1536e170ae2cca394/) Phoenix ## Similar jobs at other companies ### [VP Client Services/Client Services Manager](https://jobs.opennash.com/companies/hsbc-holdings/jobs/fe8e2547e99a2faaa17b/) HSBC Holdings · Taipei, Taipei City, Taiwan ### [VP - Fraud Prevention & Intelligence.Injaz-CXC-Fraud Prevention & Intelligence Division.Client Experience & Conduct Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/59226d11c2b0ed83f671/) Mashreq Bank · United Arab Emirates ### [client services intern](https://jobs.opennash.com/companies/richemont/jobs/7472122a5c25a379876b/) Richemont ### [manager client services](https://jobs.opennash.com/companies/richemont/jobs/dc956b37791f5ce40a91/) Richemont ### [Analyst, Client Services Representative, APAC Prime Services](https://jobs.opennash.com/companies/jefferies-financial/jobs/2d54669e9997a57e8010/) Jefferies Financial · Hong Kong OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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