[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

Bank of America · Phoenix

# Client Services Representative II--Bilingual (Spanish)

Phoenix Full-time Customer Support 

Listed on Bank of America’s official careers site. Posted October 29, 2026. Check that it is still open and apply there.
[Apply on Bank of America’s careers site →](https://ghr.wd1.myworkdayjobs.com/lateral-us/job/Phoenix/Client-Services-Representative-II--Bilingual--Spanish-_26039484-2)

[OpenNash Jobs](https://jobs.opennash.com/) / [Bank of America](https://jobs.opennash.com/companies/bank-of-america/) / Client Services Representative II--Bilingual (Spanish)

## Job description

### Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.

This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us! “Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy”

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

### Responsibilities
- Identifies client needs and recommends solutions when fraud has been identified
- Records data captured during client interactions accurately
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls Start Date: January 11th, 2007 Shift: Tuesday through Saturday 9:30am - 6:00pm Training: Training Required: January 11th through March 10th 8:30am -5:00pm/Skill Up Training March 11th through April 7th 9:30am-6:00pm Permanent
- Schedules Starts April 8th/April 11th Required Qualifications: Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
- Communicates effectively and confidently with all clients to make their financial lives better
- Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections Comfortable receiving ongoing performance feedback and coaching
- Ability to learn and adapt to new information and technology platforms
- Minimum of an intermediate level of proficiency with computers and current technology
- 1+ years of customer/client service experience, including experience handling difficult client situations
- Proficient in English and Spanish Desired Qualifications: 1+ years of experience in the banking/financial industry
- 1+ years of experience working in a client service capacity​ Skills: Attention to Detail Customer Service Management Customer and Client Focus Issue Management Active Listening Adaptability Client Solutions Advisory Data Collection and Entry Problem Solving Account Management Analytical Thinking Client Experience Branding Fraud Management

### Minimum Education

Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America)

### Hours Per Week

40

## At a glance
- Posted by the employer: Oct 29, 2026
- First seen by OpenNash: Nov 1, 2026
- Last checked: Nov 1, 2026
- Listed for: 3 days
- Location: Phoenix
- Employment type: Full-time[Apply on Bank of America’s careers site →](https://ghr.wd1.myworkdayjobs.com/lateral-us/job/Phoenix/Client-Services-Representative-II--Bilingual--Spanish-_26039484-2)

## Hiring at Bank of America
- Open jobs: 1,929
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All Bank of America jobs](https://jobs.opennash.com/companies/bank-of-america/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Bank of America

### [Client Services Representative II-Second Shift](https://jobs.opennash.com/companies/bank-of-america/jobs/943492e1b70819de2e2a/)

Phoenix

### [Client Services Representative II-Small Business Deposits](https://jobs.opennash.com/companies/bank-of-america/jobs/737a8c52fbbaf48f8e84/)

Phoenix

### [Contact Center Team Manager](https://jobs.opennash.com/companies/bank-of-america/jobs/2f09d483b635585d65de/)

Phoenix

### [Fraud Client Services Representative](https://jobs.opennash.com/companies/bank-of-america/jobs/b5dc1ac138c71b3c76b8/)

Phoenix

### [Fraud Client Services Representative - Bilingual Spanish](https://jobs.opennash.com/companies/bank-of-america/jobs/d1658e4155f7715f29e1/)

Phoenix

## Similar jobs at other companies

### [Client Services Representative](https://jobs.opennash.com/companies/trane-technologies/jobs/86a5ea7f9e03012fafab/)

Trane Technologies · Bellevue, Washington, United States of America

### [Associate, Bilingual Client Services Representative (Spanish required)](https://jobs.opennash.com/companies/charles-schwab/jobs/0748e3694b0c73a834dc/)

Charles Schwab · Orlando, FL

### [Client Service Analyst IV – Bilingual English/Portuguese Required](https://jobs.opennash.com/companies/jpmorganchase/jobs/0360c6b32c3c44cf92b2/)

JPMorganChase · Tampa, FL, United States

### [Private Client Banker (Bilingual English and Russian Required) - Brighton East - Brooklyn, NY](https://jobs.opennash.com/companies/jpmorganchase/jobs/66f5e8052aa58817f757/)

JPMorganChase · Brooklyn, NY, United States

### [Bilingual Customer Service Representative](https://jobs.opennash.com/companies/waste-connections/jobs/82be57b054096203708e/)

Waste Connections · Alvin, Texas, United States of America

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.