[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Bank of America · Charlotte # Operations Analyst - Global Payment Operations Investigations Charlotte Full-time Operations Listed on Bank of America’s official careers site. Posted October 24, 2026. Check that it is still open and apply there. [Apply on Bank of America’s careers site →](https://ghr.wd1.myworkdayjobs.com/lateral-us/job/Charlotte/Operations-Analyst---Global-Payment-Operations-Investigations_26038838) [OpenNash Jobs](https://jobs.opennash.com/) / [Bank of America](https://jobs.opennash.com/companies/bank-of-america/) / Operations Analyst - Global Payment Operations Investigations ## Job description ### Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. ### Responsibilities Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy - Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows - Ability to navigate multiple processing applications during research and exception processing - Adapt to and effectively execute procedural, system, and operational changes within wire processing functions. Assists with coordination of implementation for products, services, and operational solutions Supports the design, documentation, implementation, and monitoring of new products and services Provides guidance regarding procedural, technical, and operational changes Expands business products knowledge within operations environment Builds network by developing relationships with partners and teammates Inspects data to identify issues and trends Collects and interprets data to validate operational processes Required Qualifications: Minimum of 1 year experience with Wires or research and analysis experience in a production environment Minimum of 1 year experience in customer service Risk and resolve experience Excellent time management and prioritization skills, with ability to meet deadlines under pressure Experience with Microsoft Office Suite Strong oral, written, and interpersonal communication skills Strong organizational skills Strong attention to detail Ownership and accountability for delivering high quality work Ability to prioritize effectively, adapt, and meet deadlines Ability to work overtime when needed ​ Desired Qualifications: Experience with payment investigation systems: Global Investigations-Payments/Wires, Cash Manager, QZ Task, Cashpro FX Experience implementing process improvements and automation Understanding of Dodd Frank Demonstrates leadership, leading through change and process improvements to deliver results Skills: Attention to Detail Customer and Client Focus Monitoring, Surveillance, and Testing Process Performance Management Research Adaptability Business Analytics Critical Thinking Reporting Written Communications Data Management Policies, Procedures, and Guidelines Management Process Design Process Effectiveness Strategic Thinking Shift: 1st shift (United States of America) ### Hours Per Week 40 ## At a glance - Posted by the employer: Oct 24, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Nov 1, 2026 - Listed for: 8 days - Location: Charlotte - Employment type: Full-time[Apply on Bank of America’s careers site →](https://ghr.wd1.myworkdayjobs.com/lateral-us/job/Charlotte/Operations-Analyst---Global-Payment-Operations-Investigations_26038838) ## Hiring at Bank of America - Open jobs: 1,929 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Bank of America jobs](https://jobs.opennash.com/companies/bank-of-america/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Bank of America ### [Engineering Lead - Agentic AI Platform Engineering & Performance](https://jobs.opennash.com/companies/bank-of-america/jobs/44946dd18c1c0a544057/) Charlotte ### [Principal Engineer - Agentic AI Engineering](https://jobs.opennash.com/companies/bank-of-america/jobs/68eb72c89e00404ee49c/) Charlotte ### [Principal Engineer - Agentic AI Framework and Harness](https://jobs.opennash.com/companies/bank-of-america/jobs/fbff10b31806b90a28c2/) Charlotte ### [Principal Engineer - Context Engineering & LLM Optimization](https://jobs.opennash.com/companies/bank-of-america/jobs/06d9751f4b035cd5f6ce/) Charlotte ### [Sr Operations Team Lead - Sanctions Screening Center of Excellence](https://jobs.opennash.com/companies/bank-of-america/jobs/81a0acb07fdc55bc743c/) Charlotte ## Similar jobs at other companies ### [Payment Lifecycle Analyst - Global Card Operations](https://jobs.opennash.com/companies/jpmorganchase/jobs/609c6839dfeeb67f91b8/) JPMorganChase · Metro Manila, National Capital Region, Philippines ### [Global Payment Solutions Sales](https://jobs.opennash.com/companies/hsbc-holdings/jobs/6fc4a88909db45837927/) HSBC Holdings · Ramat Gan, Tel Aviv, Israel ### [Legal Counsel - Global Payment Solution](https://jobs.opennash.com/companies/hsbc-holdings/jobs/edf727a02b90eda61afe/) HSBC Holdings · Bangalore, Karnataka, India ### [Global Payments Screening Operations (Japanese & Mandarin Speaker) - Analyst](https://jobs.opennash.com/companies/jpmorganchase/jobs/ef4e105f3f77c29b4375/) JPMorganChase · Singapore ### [Senior Financial Analyst, Global Operations Finance](https://jobs.opennash.com/companies/sandisk/jobs/b693e7f666baee167922/) Sandisk OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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