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AXA Group · JAKARTA, Indonesia

# Customer Insight Manager

JAKARTA, Indonesia Full-time Manager or lead Marketing 

Listed on AXA Group’s official careers site. Posted April 20, 2026. Check that it is still open and apply there.
[Apply on AXA Group’s careers site →](https://careers-en-axa.icims.com/jobs/15132/login)

[OpenNash Jobs](https://jobs.opennash.com/) / [AXA Group](https://jobs.opennash.com/companies/axa-group/) / Customer Insight Manager

## Job description

### Overview

Customer Insights Manager is responsible to manage initiatives to improve the end-to-end customer journey for the overall objective to increase the customer satisfaction (NPS/IPS score). The scope includes multiple touchpoints (pre-sales, sales and after sales) for multiple channels at AXA Mandiri by considering customer’s voice and market practice and in accordance with the company strategy. Responsibilitites Drive the implementation of strategic initiatives aimed at enhancing the overall customer experience for AXA Mandiri across IBC and alternate channels, including various customer segments (HNWI & retail).

This involve actively capturing and analyzing the voice of customer through multiple survey result, such as NPS & ICF to identify improvement areas and drive customer satisfaction. Embed the company’s vision and mission into customer experience initiatives. Responsible for managing, coaching and developing direct reports, as well as ensuring other team members are receiving the support they require to achieve team and company goals and individual performance standards.

Manage team member and organization development, including performance management, retention and succession planning Qualifications Min. Bachelor’s degree from Business Management, Marketing, Industrial Psychology or any relevant background Min. 5 years working experience in marketing management, Sales, Customer Relationship, Customer experience or any relevant field. Hold LOMA/ AAMAI Certification (if any)

## At a glance
- Posted by the employer: Apr 20, 2026
- First seen by OpenNash: Jul 18, 2026
- Last checked: Oct 17, 2026
- Listed for: 180 days
- Location: JAKARTA, Indonesia
- Employment type: Full-time[Apply on AXA Group’s careers site →](https://careers-en-axa.icims.com/jobs/15132/login)

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