[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All AXA Group jobs](https://jobs.opennash.com/companies/axa-group/) · [Search jobs](/search/) AXA Group · ATHLONE, Ireland # Customer Service Advisor 26.25 hours per week ATHLONE, Ireland Remote Full-time Customer Support Listed on AXA Group’s official careers site. Posted October 15, 2026. Check that it is still open and apply there. [Apply on AXA Group’s careers site →](https://careers-en-axa.icims.com/jobs/28183/login) [OpenNash Jobs](https://jobs.opennash.com/) / [AXA Group](https://jobs.opennash.com/companies/axa-group/) / Customer Service Advisor 26.25 hours per week ## Job description Join Our Team as a Customer Service Advisor in Athlone! Are you passionate about providing exceptional support and making a real difference in people's lives? AXA Assistance is seeking dedicated part time Customer Service Advisors to provide advice to customers and /partners in the provision of emergency vehicle/home assistance services, supporting customers across Ireland, the UK, and beyond. At AXA Assistance, we’re committed to being there for our customers whenever they need us—every day of the week. That’s why we need dedicated, flexible team members to join our Customer Centre in Athlone where we offer; A predictable, set roster so you’ll always know your schedule in advance 26.25 hours per week, operating between the hours 5pm and 12am, with shifts spread across the week, including every second weekend After completing your training and gaining confidence in your role, there’s an exciting opportunity to work in a hybrid model, combining office and remote work Approximate start date is 16th November 2026 Candidates must be available to attend training on-site in Athlone, 9am to 5pm Monday to Friday for approximately 4 weeks During the probation period, you need to be able to work from the office for 6 months. ### What you’ll be doing - Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations - Coordinate seamlessly with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service - Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence - Manage operations efficiently, ensuring compliance with safety standards and regulations - Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement What you’ll bring: Excellent customer service skills - Excellent telephone manner Appropriate qualifications / accreditations (where necessary) - Excellent written and verbal communication skills - Proficiency in English Willingness to take initiative to solve problems A proven ability to manage conflict and difficult customers The ability to work under pressure and to customer deadlines - Excellent organisational and time management skills Be a team worker Flexibility The ability to get things done / deliver results to agreed customer standards What we offer: At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. ### You can expect to receive Competitive salary 21,525 Euros plus generous shift allowance Annual company & performance based bonus Group Personal Pension Plan Life assurance Health Care Subsidy 22 days annual leave pro rata, rising to 27 days with service AXA Employee Discounts Education Support and learning opportunities To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa. ### Who we are We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract) ## At a glance - Posted by the employer: Oct 15, 2026 - First seen by OpenNash: Oct 17, 2026 - Last checked: Oct 17, 2026 - Listed for: 2 days - Location: ATHLONE, Ireland - Work arrangement: Remote - Employment type: Full-time[Apply on AXA Group’s careers site →](https://careers-en-axa.icims.com/jobs/28183/login) ## More jobs at AXA Group ### [APIE - Customer Service Advisor 23.5 hour Contract](https://jobs.opennash.com/companies/axa-group/jobs/ec98eee1c58406bd4ff8/) ATHLONE, Ireland ### [APIE - Customer Service Advisor 33.5 hour Nightshift Role](https://jobs.opennash.com/companies/axa-group/jobs/bc21cae782efc6540981/) ATHLONE, Ireland ### [APIE - Customer Service Advisor 35 hours per week](https://jobs.opennash.com/companies/axa-group/jobs/d1ddff792bca784a3e02/) ATHLONE, Ireland ### [Customer Service Advisor 25 hours per week](https://jobs.opennash.com/companies/axa-group/jobs/fb2b09d0bc8841f9b71e/) ATHLONE, Ireland ## Similar jobs at other companies ### [customer service advisor](https://jobs.opennash.com/companies/richemont/jobs/b6430dce1e77e585d28f/) Richemont ### [Advisor, Customer Experience Service](https://jobs.opennash.com/companies/royal-caribbean-group/jobs/718367d3fc9e9dffcb95/) Royal Caribbean Group · Pasay, PH ### [Retail Advisor 40 hours/week - Corby](https://jobs.opennash.com/companies/vodafone/jobs/067788c69cc6daa43287/) Vodafone · United Kingdom ### [Clinique Brown Thomas Dundrum 10 hours Beauty Advisor/Artist Beauty Advisor](https://jobs.opennash.com/companies/estee-lauder/jobs/564f2db3d493d5e842f5/) The Estée Lauder Companies · Dundrum, L, IE, Ireland ### [LE LABO SOUL 30 HOURS Beauty Advisor/Artist Beauty Advisor](https://jobs.opennash.com/companies/estee-lauder/jobs/80685eb2575eed728437/) The Estée Lauder Companies · Southampton, STH, GB, United Kingdom OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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