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Avery Dennison · Hiệp Phước, Hồ Chí Minh, Vietnam

# Customer Service Team Leader

Hiệp Phước, Hồ Chí Minh, Vietnam Full-time Customer Support 

Listed on Avery Dennison’s official careers site. Posted April 7, 2026. Check that it is still open and apply there.
[Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000118990182-customer-service-team-leader)

[OpenNash Jobs](https://jobs.opennash.com/) / [Avery Dennison](https://jobs.opennash.com/companies/avery-dennison/) / Customer Service Team Leader

## Job description
- Order Visibility Collect and consolidate special order projections (e.g., big volume, short lead time) Translate demand signals into actionable insights for Operations (capacity & material readiness) Ensure forward visibility of risks and constraints
- Order Trend Analysis & Risk Alert Analyze historical order patterns and deviations Engage customers to validate abnormal demand signals Provide early warnings (heads-up) to internal teams
- Cross-functional Coordination & Service Improvement Partner with Ops, Planning, Quality, Supply Chain Identify service gaps (lead time, quality, responsiveness) Drive action plans for improvement
- Daily Order Execution & Delivery Control Monitor WIP and order status daily Track and improve: CRD/SLA hit rate/Delivery performance Highlight and escalate at-risk orders
- Issue Resolution & Escalation Management Handle urgent orders, escalations, and ad-hoc requests Coordinate internally to unblock bottlenecks quickly Act as the voice of customer during critical situations
- Customer Communication & Voice of Customer Communicate clear updates, risks, and recovery plans Capture and represent customer feedback internally Ensure alignment on expectations vs reality
- Performance Reporting & Business Review Prepare monthly service dashboards: Flexibility Reliability CCR (Customer Claim Rate) CRD Hit Rate Customer feedback Present insights + action plans in business reviews

## Qualifications

- Proficient Chinese and English skills
- Bachelor degree - 9-10 years working experience
- Excellent written, verbal and telephone skills
- Strong data entry and organizational skills. Detailed oriented and good follow-up skills
- Knowledge of technical aspects of assigned product lines and customers
- Able to effectively manage many priorities and issues
- Understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software
- Excellent leadership and supervision skills
- Strong project management skills

## At a glance
- Posted by the employer: Apr 7, 2026
- First seen by OpenNash: Jul 12, 2026
- Last checked: Oct 18, 2026
- Listed for: 194 days
- Location: Hiệp Phước, Hồ Chí Minh, Vietnam
- Employment type: Full-time[Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000118990182-customer-service-team-leader)

## More jobs at Avery Dennison

### [Customer Service Executive (Bilingual - English & Chinese)](https://jobs.opennash.com/companies/avery-dennison/jobs/5fc8559b9f2eb69adace/)

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### [(Senior) Business Development (Open B2B industry)](https://jobs.opennash.com/companies/avery-dennison/jobs/f691e65fdb00392e0c05/)

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### [Customer Relationship Specialist](https://jobs.opennash.com/companies/avery-dennison/jobs/132f3ddfc3bd7525ccd1/)

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### [Data Analyst](https://jobs.opennash.com/companies/avery-dennison/jobs/d45c3a3178149575209a/)

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### [Demand/ Material Planning - Data Analyst](https://jobs.opennash.com/companies/avery-dennison/jobs/f4b43dbe7c4fb2436578/)

Hiệp Phước, Hồ Chí Minh, Vietnam

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