[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Avery Dennison jobs](https://jobs.opennash.com/companies/avery-dennison/) · [Search jobs](/search/) Avery Dennison · Minato-ku, Tokyo, Japan # Customer Service & Sales Support Minato-ku, Tokyo, Japan Full-time Customer Support Listed on Avery Dennison’s official careers site. Posted August 26, 2026. Check that it is still open and apply there. [Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000145663696-customer-service-sales-support) [OpenNash Jobs](https://jobs.opennash.com/) / [Avery Dennison](https://jobs.opennash.com/companies/avery-dennison/) / Customer Service & Sales Support ## Job description ### ABOUT YOUR ROLE Provide excellent Customer Service through the processing of internal and external customer orders. Work as an integral part of the Sales Team to ensure customer service targets are met, satisfy the requirements of all internal and external customers by exceeding their expectations and thereby maximizing sales, profit and market share. ### Key Accountabilities Enter and coordinate customer orders including processing, availability, lead times, status of orders, delays etc. Provide an excellent level of friendly & professional customer service and sales support. Develop a thorough understanding of Avery Dennison products and processes. Develop technical knowledge of product and applications including customer conversion methods and end user applications. Prepare samples for customers in Japan, send them timely and manage the levels of sample inventory. Issue and send invoices for customers. Participate in sales meetings to ensure alignment within the team ### YOUR RESPONSIBILITIES WILL INCLUDE: Liaise & cooperate with personnel from the Sales and Marketing, Logistics, Supply chain and Operations. Contribute to Improve work efficiency Coordinate customer complaints and enquiries as required in an efficient and professional manner and ensure that the Supervisor is advised of all major complaints. Provide backup support to the Distribution Centre Supervisor on day to day production functions. (Slitting Schedule, Dispatch & delivery schedule, Inventory transactions etc.) Report on and input to inventory management programs and recommended changes to inventory stock levels, if required. Report on Delivery to Promise, Delivery to Request and invoice accuracy metrics. ## Qualifications ### WHAT WE WILL BE LOOKING FOR IN YOU Associate's degree required At least three years Customer Service or/and Sales Support experience in a manufacturing or industrial environment. Exposure to Sales or Supply Chain / Logistics will be well regarded. ### Essential Technical Skills General business process understanding, with knowledge of the links between customer orders, production planning and manufacturing, sales support, and customer delivery. A relatively high level of computer skills, with preference being given to ERP experience (MFGPro, Oracle, SAP etc), Windows, Google, Excel Spreadsheets, etc. Motivated, result oriented, self driven and a sense of ‘can do’ Excellent interpersonal and communication skills both internally and externally Ability to work unsupervised Customer focused mindset Good English Skills (TOEIC above 600) is preferred (mostly reading and writing) Key Competencies (Select for Success) required for the role: Speak Effectively Listen to others Maintain open communication Relate well to others Make reliable progress Show integrity Pursue self-development Meet customer requirements Analyze information Make sound decisions Show resilience ## At a glance - Posted by the employer: Aug 26, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 53 days - Location: Minato-ku, Tokyo, Japan - Employment type: Full-time[Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000145663696-customer-service-sales-support) ## More jobs at Avery Dennison ### [(Asst.) Customer Service Officer](https://jobs.opennash.com/companies/avery-dennison/jobs/ccbce031a32c1d42a4f3/) Guangzhou, China ### [Assistant Customer Service Manager](https://jobs.opennash.com/companies/avery-dennison/jobs/53b32989d1c2e13548c0/) Kabupaten Bekasi, Jawa Barat, Indonesia ### [Commercial Customer Service Representative](https://jobs.opennash.com/companies/avery-dennison/jobs/9788714bcf285391d5e5/) Brwinów, Województwo mazowieckie, Poland ### [Customer Service Executive (Bilingual - English & Chinese)](https://jobs.opennash.com/companies/avery-dennison/jobs/5fc8559b9f2eb69adace/) Hiệp Phước, Hồ Chí Minh, Vietnam ### [Customer Service Executive (Bilingual Chinese & English speaking)](https://jobs.opennash.com/companies/avery-dennison/jobs/3e1f42fb3f5dc365e758/) Phnom Penh, Cambodia ## Similar jobs at other companies ### [Business Support, Customer Service](https://jobs.opennash.com/companies/jones-lang-lasalle/jobs/d37fcc1a6f2da3c1ad71/) Jones Lang LaSalle · Hyderabad, TS ### [AMS Customer Service Representative – Service Support Coordinators with German knowledge](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/42a415db67cc4a1e3e19/) Thermo Fisher Scientific · Budapest, Hungary ### [Customer Service Support Representative - Part Time](https://jobs.opennash.com/companies/munson-healthcare/jobs/eee174359e062f786214/) Munson Healthcare ### [Assistant Client Support Officer, Customer Service (Cantonese-speaking)](https://jobs.opennash.com/companies/ntt/jobs/b0612df5c6ac788b7f89/) NTT · Cyberjaya, Selangor, Malaysia ### [Customer Service Agent Email Support Front Office](https://jobs.opennash.com/companies/deutsche-post/jobs/e53cc3334467b8513368/) Deutsche Post · Chennai, Tamil Nādu, India OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)