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Avery Dennison

# Senior Customer Service Executive

Kabupaten Bekasi, Jawa Barat, Indonesia Full-time Senior individual contributor Customer Support 

Listed on Avery Dennison’s official careers site. Posted September 11, 2026. Check that it is still open and apply there.
[Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000148884219-senior-customer-service-executive)

[OpenNash Jobs](https://jobs.opennash.com/) / [Avery Dennison](https://jobs.opennash.com/companies/avery-dennison/) / Senior Customer Service Executive

## Job description

### ABOUT YOUR ROLE

You will be responsible for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction.

### YOUR RESPONSIBILITIES

WILL INCLUDE: Responsible for order processing to ensure all purchase orders are being executed promptly and customer-required delivery date/times are being met at all times. Actively promote and support customers to use MyAD Portal and EDI. Bi-weekly indent summary update to customers. Be able to provide product and quality information and excellent response to customers. To ensure sample requests from customers are fulfilled.

Capture Voice of Customers (VOC) to the Sales Force system and work with the internal team to close the gaps. Handle enquiries on compliance requests. Coordinate clearing aging samples, slow-move inventory, and write-off requests. Attend meetings for process improvements. Other admin / non-direct sales tasks as required.

## Qualifications

### WHAT WE WILL BE LOOKING FOR IN YOU

Diploma or Bachelor’s Degree in any related fields 2+ years experience in customer service. Hands-on experience in order processing via systems. Experience in attending to Customer’s query and requests via email and phone. Detail-oriented with good communication and interpersonal skills to work with all levels. Self-initiated and able to work effectively to meet the deadlines Good team player and service-minded

## At a glance
- Posted by the employer: Sep 11, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 37 days
- Location: Kabupaten Bekasi, Jawa Barat, Indonesia
- Employment type: Full-time[Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000148884219-senior-customer-service-executive)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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