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Avery Dennison · Hiệp Phước, Hồ Chí Minh, Vietnam

# Customer Service Executive (Bilingual - English & Chinese)

Hiệp Phước, Hồ Chí Minh, Vietnam Full-time Customer Support 

Listed on Avery Dennison’s official careers site. Posted July 23, 2026. Check that it is still open and apply there.
[Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000139192509-customer-service-executive-bilingual-english-chinese-)

[OpenNash Jobs](https://jobs.opennash.com/) / [Avery Dennison](https://jobs.opennash.com/companies/avery-dennison/) / Customer Service Executive (Bilingual - English & Chinese)

## Job description

### Handle order processing in accounts
- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment. Provide responsive order management support including order entry, or expediting and shipment information to customers Size of customer: simple/less complexity, ie.

RBO sole nomination, factories with one lcoation, local factories)

### Handle customer complaint
- Resolve customer complaints professionally and tactfully. Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales…related to invoices, payment issues

### Coordinate with other department
- Partner with Inside Sales to assist in achieving sales goals. Proactively communicate supply chain issues and provide alternatives. Coordinate with Logistics and Operations on capacity planning and scheduling. Back-up team-members when workload makes this necessary

### Following-up
- Coordinate & follow up return, defected labels in handling process properly

## Qualifications

Bachelor’s degree.

At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin... Strong written, verbal skills in English-Chinese Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software. Excellent customer service & presentation skills. Willing to work OT if any.

## At a glance
- Posted by the employer: Jul 23, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 87 days
- Location: Hiệp Phước, Hồ Chí Minh, Vietnam
- Employment type: Full-time[Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000139192509-customer-service-executive-bilingual-english-chinese-)

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