[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Avery Dennison jobs](https://jobs.opennash.com/companies/avery-dennison/) · [Search jobs](/search/) Avery Dennison # Customer Quality Digitalization Engineer Rodange, Esch-sur-Alzette, Luxembourg Full-time Manufacturing & Production Listed on Avery Dennison’s official careers site. Posted September 22, 2026. Check that it is still open and apply there. [Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000150947164-customer-quality-digitalization-engineer) [OpenNash Jobs](https://jobs.opennash.com/) / [Avery Dennison](https://jobs.opennash.com/companies/avery-dennison/) / Customer Quality Digitalization Engineer ## Job description We are seeking a highly analytical, tech-savvy Digital Transformation & Process Optimization Specialist to join our Customer Quality team. In this role, you will bridge the gap between technical engineering, process design, and next-generation technology. You will analyze our end-to-end customer complaint and claim resolution processes, identify operational bottlenecks, and champion the integration of AI-driven tools (including Gemini Gems and other automation technologies) to drastically improve efficiency, accuracy, and resolution speed. If you have an engineering mindset, a passion for process engineering, and a desire to shape the future of operational workflows, we want to hear from you. ### Key Responsibilities Process Analysis & Engineering Analyze Complex Workflows: Map, evaluate, and diagnose the end-to-end customer complaint and quality claim lifecycle to pinpoint friction points, "ping-pong" communication loops, and operational bottlenecks. ### Technical Case Understanding Quickly grasp complex, technical product cases to ensure that workflows are designed to support deep forensic and technical investigations. ### Data-Driven Optimization Establish structured processes to standardize incoming customer requests, ensuring data completeness before cases move downstream. ### KPI Alignment Drive initiatives specifically targeted at cutting technical decision lead times and eliminating administrative delays. ### AI & Technology Integration AI Tool Implementation Act as the primary champion for AI-driven solutions, configuring and deploying tools like Gemini Gems and automated inbox/triage engines to optimize daily operational flows. ### Intelligent Routing & Triage Help design and refine system logic for automated case triage, ensuring that standard inquiries are streamlined and complex cases are instantly directed to the right technical experts. ### Automated Data Validation Support the deployment of automated completeness and validation checks (e.g., automated validation of data inputs and initial assessments). ### Continuous Innovation Proactively identify opportunities to leverage emerging digital tools, keeping our quality operations at the cutting edge of technology. ### Stakeholder Collaboration Bridge the Gap Work closely with Customer Quality teams, both administrative and technical teams to translate complex technical findings into structured, easily digestible process workflows. ### Change Management Guide operational teams through the transition from manual, high-volume email management to streamlined, tech-enabled platforms. ## Qualifications Bachelor’s or Master’s degree in Engineering, Business Engineering, Operations Management, Data Science, or a highly analytical, quantitative field. Strong process-mapping capability (experience with Lean, Six Sigma, or process re-engineering principles is highly valued). Comfort navigating complex technical databases and understanding high-value technical product specifications or failure modes. Hands-on experience or deep familiarity with AI tools, LLMs (e.g., Gemini, ChatGPT, custom GPTs/Gems), and modern workflow automation platforms. A natural curiosity to ask "how can we do this better?" and the tactical ability to turn those ideas into functional, automated processes. Exceptional ability to communicate complex technical concepts and process changes clearly to both technical specialists and non-technical stakeholders. English is a must. Any other language is a plus (French,...) ## At a glance - Posted by the employer: Sep 22, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 26 days - Location: Rodange, Esch-sur-Alzette, Luxembourg - Employment type: Full-time[Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000150947164-customer-quality-digitalization-engineer) ## More jobs at Avery Dennison ### [(Senior) Production Team Leader](https://jobs.opennash.com/companies/avery-dennison/jobs/33f0873087e9063c1eb7/) Củ Chi, Vietnam ### [(Senior) QC Team Leader](https://jobs.opennash.com/companies/avery-dennison/jobs/08a4a4afc4cd71965a77/) Bắc Ninh, Vietnam ### [2nd Shift Production Supervisor](https://jobs.opennash.com/companies/avery-dennison/jobs/f64689e6bfdad8be55d9/) La Vergne, TN, United States ### [2nd Shift Supervisor](https://jobs.opennash.com/companies/avery-dennison/jobs/edb6c97c35461e6a50e6/) Liverpool, NY, United States ### [Almacenista](https://jobs.opennash.com/companies/avery-dennison/jobs/fe4d1b22482b11f63886/) Monterrey, Mexico ## Similar jobs at other companies ### [Supplier Quality Engineer - Controls, Digitalization & Nuclear](https://jobs.opennash.com/companies/siemens-energy/jobs/79a818d917d185733ed3/) Siemens Energy ### [Internship - Quality & Digitalization](https://jobs.opennash.com/companies/sgs/jobs/e7631bfc383a59548ea3/) SGS · Telok Panglima Garang, Shah Alam, Malaysia ### [Gas Turbine Digitalization Solutions Engineer](https://jobs.opennash.com/companies/siemens/jobs/184dd4224b4a925057d2/) Siemens ### [Senior CI & Digitalization Engineer](https://jobs.opennash.com/companies/eaton/jobs/108dd573cee985979b36/) Eaton · Sincan Ankara, TUR ### [Customer Quality Engineer](https://jobs.opennash.com/companies/abb/jobs/6b70b2271327efa8ccea/) ABB · Stryama, Plovdiv, Bulgaria OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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