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Avery Dennison

# GTS Specialist (IT Support Specialist)

Dhaka, Dhaka Division, Bangladesh Full-time IT & Infrastructure 

Listed on Avery Dennison’s official careers site. Posted September 28, 2026. Check that it is still open and apply there.
[Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000152070029-gts-specialist-it-support-specialist-)

[OpenNash Jobs](https://jobs.opennash.com/) / [Avery Dennison](https://jobs.opennash.com/companies/avery-dennison/) / GTS Specialist (IT Support Specialist)

## Job description

An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure; be the Local ‘Smart hands’ (On-Call support) as well as providing continuous improvement to Avery Dennison’s technology and processes.

### Primary Responsibilities

Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle.

### Including provisioning, refresh, asset management and decommission
- Adhere and promote IT policies and standards Provide ‘smart-hand’ support at the site including on-call (per rotation schedule) Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management Comply to and execute SOX controls ​Take ownership of reported issues and seeing issue tickets through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve issues
- Provide prompt and accurate feedback to customers Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful
- Maintain accurate IT equipment, software and license inventory in Asset Management Tool
- Install, upgrade and replace selected software and hardware products according to Avery Dennison standards
- Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service
- Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources
- Deliver training on Avery Dennison’s software and computer systems; this can include group presentations, one-on-one training, and onboarding
- Perform other duties as assigned

## Qualifications
- High School diploma or equivalent required Information Technology courses or certification(s) required A Bachelor’s degree in business or technology field preferred
- 3+ years related experience; 3-5 years performing routine software installations and program updates; 3-5 years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software Basic understanding of ICT (information & communication technology) infrastructure Good verbal, data entry and written skills; communicative, in speaking and writing, in local language and English Flexible, initiative, self-motivated and creative in finding solutions Team player combined with independent working
- Ability to interface with cross-functional groups to define and execute overall requirements Experience working effectively with others and providing superior customer service Skilled at solving challenges in a directed, methodical manner and analyzes the current issue to envision creative solutions
- Takes initiative to complete critical tasks, especially in team settings with dependencies on other people
- Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities Experience in a manufacturing environment highly valued ITIL (Information Technology Infrastructure Library) foundation training is an asset
- Ability to travel to support other sites when needed; estimated 20% travel

## At a glance
- Posted by the employer: Sep 28, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 20 days
- Location: Dhaka, Dhaka Division, Bangladesh
- Employment type: Full-time[Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000152070029-gts-specialist-it-support-specialist-)

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