[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Avery Dennison jobs](https://jobs.opennash.com/companies/avery-dennison/) · [Search jobs](/search/) Avery Dennison # Customer Service Officer Kecamatan Cikarang Utara, Jawa Barat, Indonesia Full-time Customer Support Listed on Avery Dennison’s official careers site. Posted October 6, 2026. Check that it is still open and apply there. [Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000153670829-customer-service-officer) [OpenNash Jobs](https://jobs.opennash.com/) / [Avery Dennison](https://jobs.opennash.com/companies/avery-dennison/) / Customer Service Officer ## Job description The Customer Service (CS) Professional is responsible for following up orders and providing services to customers. Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. This position differs from the “Internal Sales Consultant” position in that the majority of time is dedicated to supporting the sale activities and the customer and not toward direct selling. ### YOUR RESPONSIBILITIES WILL INCLUDE: Respond to customer requires and requests (via telephone, fax and mail) in a timely manner. Understand customer needs and provide timely response to customer request Coordinate with sales team, other departments and production on delivery of goods and services. Handle customer complaints according to the Company procedures and services standard, able to suggest corrective actions to drive cross departments for service improvement Communicate with customers and vendors regarding the latest development of the customers to maintain updated customer profile information. Proactively share among team members on new product/system knowledge/process improvement. Provide suggestions to the supervisor on the improvement of the current order / operation flow to increase efficiency. Be proactive and self-aware. Provide selling support to respond to management needs Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment Authorizes credit memos/refunds within policy and according to established procedures. Champion customer needs and follow up on customer inquiries - Provide responsive order management support including order entry, or expediting and shipment information to customers RBIS solutions & products & manufacturing process - Knowledge of customer garment production lead time & ordering process RBIS E2E order to cash process. Ensure all tasks are performed with a strong commitment to Safety and the implementation of 5S practices. ## Qualifications ### WHAT WE WILL BE LOOKING FOR IN YOU Bachelor’s Degree required. Strong communication skills. Problem solving skills Lean/Process Excellence, Digital and Automation Mindset, Data & Analytical English skills – advanced reading & speaking Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, Google applications especially Google sheet/Excel and function specific software (Macro VBA,...) 1-3 years experience in the apparel industry preferred Focus on customers & market - Drive action & execution - Collaborate across boundaries ON THE JOB LEARNING: Develop ability to handle customers’ enquiry and complaints by offering alternatives in addressing issues, make simple analysis & set priority for tasks - Provide own point of view / suggestion when discussing with superiors. Interaction with customers and colleagues will help develop your communication skills, including how to provide detailed instructions and, on-the-job demonstrations. Develop your ability to work with procedures and plan work according to the situational needs in order to accomplish a larger objective. ## At a glance - Posted by the employer: Oct 6, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 12 days - Location: Kecamatan Cikarang Utara, Jawa Barat, Indonesia - Employment type: Full-time[Apply on Avery Dennison’s careers site →](https://jobs.smartrecruiters.com/AveryDennison/744000153670829-customer-service-officer) ## More jobs at Avery Dennison ### [(Asst.) 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