[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Automatic Data Processing jobs](https://jobs.opennash.com/companies/automatic-data-processing/) · [Search jobs](/search/) Automatic Data Processing · Hyderabad, Telangana, India # CAN SBS Svc Payroll 170738 Hyderabad, Telangana, India Full-time HR & Recruiting Listed on Automatic Data Processing’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on Automatic Data Processing’s careers site →](https://jobs.adp.com/en/jobs/IND170738/can-sbs-svc-payroll-170738/) [OpenNash Jobs](https://jobs.opennash.com/) / [Automatic Data Processing](https://jobs.opennash.com/companies/automatic-data-processing/) / CAN SBS Svc Payroll 170738 ## Job description Team Leadership & People Management Lead, coach, and motivate a team of bilingual client service representatives handling chat and inbound customer interactions. Conduct regular one-on-one meetings, team huddles, coaching, and performance reviews. Build a high-performance culture focused on customer satisfaction, accountability, and continuous improvement. Manage employee engagement, development plans, and career progression. Support recruitment, onboarding, training, and talent retention initiatives. Operations Management Monitor daily operational performance to ensure achievement of service levels and business KPIs. Manage staffing, scheduling adherence, and productivity targets. Ensure seamless service delivery across chat and voice support channels. Handle real-time escalations and provide timely resolutions. Coordinate with Workforce Management and Operations teams to optimize resource utilization. Quality & Customer Experience Drive customer satisfaction and service excellence through effective coaching and feedback. Review quality evaluations, identify trends, and implement action plans. Ensure compliance with client policies, procedures, and service standards. Monitor customer interactions to maintain quality, professionalism, and regulatory compliance. ### Performance Management Track and analyze performance metrics including oNPS/CSAT (Customer Satisfaction) oQuality Scores oService Level Achievement oAHT (Average Handle Time) oProductivity oAttendance & Adherence oFirst Contact Resolution (FCR) Develop and execute performance improvement plans when required. Prepare and present operational reports to management. Stakeholder Management Serve as a key point of contact between operations management and frontline teams. Collaborate with Training, Quality, Workforce Management, HR, and Client stakeholders. Participate in client reviews and business meetings as required ##LI-DNI ## Qualifications ### Required Qualifications Bachelor's Degree or equivalent experience. Minimum 5-6 years of experience in a Contact Center/BPO/Customer Service environment. Minimum 3 years of people management or Team Leader experience. Experience managing teams supporting Chat and Inbound Voice processes. Strong understanding of contact center metrics and operational management. ________________________________________ Language Requirements Advanced to Fluent proficiency in English (written and verbal) Advanced to Fluent proficiency in French (written and verbal) Preferred Experience supporting French-speaking customers or markets (France, Canada, Belgium, Switzerland, etc.) ________________________________________ Key Competencies Leadership and Team Development Coaching and Mentoring Customer Service Excellence Conflict Resolution Performance Management Analytical and Problem-Solving Skills Stakeholder Management Effective Communication Decision-Making Multitasking in a Fast-Paced Environment ________________________________________ Technical Skills Contact Center Platforms (Genesys, Cisco, NICE, Avaya, etc.) CRM Tools (Salesforce, Dynamics, Zendesk, ServiceNow, etc.) Microsoft Office Suite (Excel, Word, PowerPoint) Reporting and Dashboard Analysis ________________________________________ Preferred Candidate Profile Strong bilingual communication skills in English and French. Demonstrated ability to lead multicultural teams. Experience in customer support, client services, or contact center operations. Proven track record of achieving operational KPIs while maintaining high employee engagement and customer satisfaction. Flexible to support shifts aligned with international customer requirements. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Hyderabad, Telangana, India - Employment type: Full-time[Apply on Automatic Data Processing’s careers site →](https://jobs.adp.com/en/jobs/IND170738/can-sbs-svc-payroll-170738/) ## More jobs at Automatic Data Processing ### [HR GHRSS HRIT Hyd 169994](https://jobs.opennash.com/companies/automatic-data-processing/jobs/f29ceeb9c0b7a6bd6379/) Hyderabad, Telangana, India ### [AR Collections 170169](https://jobs.opennash.com/companies/automatic-data-processing/jobs/06f716c59e777368ba09/) Hyderabad, Telangana, India ### [Client Success Manager](https://jobs.opennash.com/companies/automatic-data-processing/jobs/ba4bb83e2d66fb66a26c/) Hyderabad, Telangana, India ### [Data Solutions Resource Pool F2C 170884](https://jobs.opennash.com/companies/automatic-data-processing/jobs/eb2fa63f5926dde6092c/) Hyderabad, Telangana, India ### [EFS Resource Pool F2C 170915](https://jobs.opennash.com/companies/automatic-data-processing/jobs/8a7c01c6a365e2b8a3ad/) Hyderabad, Telangana, India ## Similar jobs at other companies ### [Sample Coding Staff - H&N (Can Tho)](https://jobs.opennash.com/companies/sgs/jobs/edb734e57c00ec536c45/) SGS · Thành phố Cần Thơ, Vietnam ### [shift supervisor - Store# 04847, BEVERLY CORNERS @TRANS CAN HWY](https://jobs.opennash.com/companies/starbucks/jobs/088e0367f72f34e2bcac/) Starbucks · Duncan, British Columbia, Canada ### [barista - Store# 15971, UPTOWN - TRANS CAN HWY & HWY 17](https://jobs.opennash.com/companies/starbucks/jobs/79bd8ae2d59347f1340e/) Starbucks · Victoria, British Columbia, Canada ### [Senior SAP HCM Payroll Consultant – French payroll (m/f/d)](https://jobs.opennash.com/companies/siemens/jobs/772476d269d46d9c3300/) Siemens ### [Internship - Payroll](https://jobs.opennash.com/companies/infineon-technologies/jobs/1ed059f497699901fa70/) Infineon Technologies · Melaka [HR & Recruiting jobs](/functions/hr-recruiting/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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