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Automatic Data Processing

# Canada MAS/NAS UpMarket HR Tech Service Team Leader

Makati City, Metro Manila, Philippines Full-time HR & Recruiting 

Listed on Automatic Data Processing’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there.
[Apply on Automatic Data Processing’s careers site →](https://jobs.adp.com/en/jobs/PHL27665/canada-mas-nas-upmarket-hr-tech-service-team-leader/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Automatic Data Processing](https://jobs.opennash.com/companies/automatic-data-processing/) / Canada MAS/NAS UpMarket HR Tech Service Team Leader

## Job description

This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.
- Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics. (30% of time)
- Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. (20% of time)
- Achieves objectives for associate engagement and turnover. (20% of time)
- Collaborate with other internal departments to ensure service objectives are met. (15% of time)
- Identifies areas in need of process improvement and solicits feedback from associates on service improvements. (5% of time)
- Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the staff. Assists in determining the team's training requirements.

Ensure timely and effective training is delivered to enhance skills of the team. (10% of time)

## Qualifications

To Follow Via Email............................................................................................................

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 7 days
- Location: Makati City, Metro Manila, Philippines
- Employment type: Full-time[Apply on Automatic Data Processing’s careers site →](https://jobs.adp.com/en/jobs/PHL27665/canada-mas-nas-upmarket-hr-tech-service-team-leader/)

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