[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Automatic Data Processing jobs](https://jobs.opennash.com/companies/automatic-data-processing/) · [Search jobs](/search/) Automatic Data Processing · Louisville, KY # Customer Service Representative Louisville, Kentucky, United States Full-time Customer Support Listed on Automatic Data Processing’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on Automatic Data Processing’s careers site →](https://jobs.adp.com/en/jobs/280880/customer-service-representative/) [OpenNash Jobs](https://jobs.opennash.com/) / [Automatic Data Processing](https://jobs.opennash.com/companies/automatic-data-processing/) / Customer Service Representative ## Job description ADP is hiring a Client Service Manager I. This position is hybrid, working in the office 3 days per week, and from home 2 days per week. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for: Communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. Ensuring the delivery of optimal service, client satisfaction and client retention. Acting as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicating regularly with the client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Maintaining accurate records of all calls, emails, correspondence and client visits in the ADP client relationship management system. Continually developing and maintaining product, industry and systems knowledge and skills. ### RESPONSIBILITIES Proactively discuss and/or support products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion. Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate. Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions. Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor. Request employee education workshops and literature. Conduct and/or support in-person Annual Plan Reviews for all plans with assets greater than $10m. Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary. Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary. Communicate and/or support compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations. Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation. Monitor profitability of clients and recommend appropriate revenue generating products and services. Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions. Provides mentoring - constructive feedback to new associates on a consistent basis. Effectively handles escalated calls. Assists in phone monitoring duties. Proactively assists with critical clients. Coordinates and peer reviews plan changes and acquisitions. Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases. Takes part in disaster recovery testing and provides feedback on system enhancements Performs other related duties as assigned. ### QUALIFICATIONS REQUIRED: Up to 1 Year of Directly Related Experience Bachelor's Degree or its equivalent in education and experience ## Qualifications ### PREFERRED QUALIFICATIONS Preference will be given to candidates who have the following: ASPPA QKA PREFERRED Experience in a client service environment required. ADP payroll and 401(k) experience is preferred. Demonstrates strong oral/written communication skills. Demonstrates strong listening skills. Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously. Proven relationship-building skills. Strong time-managment, organization and problem solving skills. Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls. Ability to gauge client satisfaction through scheduled surrey's, client visits and day-to-day interaction. #LI-Hybrid ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: Under a day - Location: Louisville, Kentucky, United States - Employment type: Full-time[Apply on Automatic Data Processing’s careers site →](https://jobs.adp.com/en/jobs/280880/customer-service-representative/) ## More jobs at Automatic Data Processing ### [Client Service Manager II](https://jobs.opennash.com/companies/automatic-data-processing/jobs/ac898480a906308cfd1f/) Louisville, Kentucky, United States ### [Client Service Manager IV Key Accounts](https://jobs.opennash.com/companies/automatic-data-processing/jobs/29ff6f1c9f9ebcf5b757/) Louisville, Kentucky, United States ### [Customer Service Representative II](https://jobs.opennash.com/companies/automatic-data-processing/jobs/41a4b7f323786d45c291/) Louisville, Kentucky, United States ## Similar jobs at other companies ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/f6dabec2462588201643/) Genuine Parts · Albany, NY ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/106f2f846443006e31ef/) Genuine Parts · Anchorage, AK ### [Customer Service Representative](https://jobs.opennash.com/companies/sanmina-sci/jobs/ea1e864ed0aed28ce1ab/) Sanmina-SCI · Tatabanya, HU ### [Representative II, Customer Service Operations](https://jobs.opennash.com/companies/cardinal-health/jobs/a42b919930b550400ad9/) Cardinal Health · International ### [Customer Service Representative](https://jobs.opennash.com/companies/albertsons/jobs/411a7dc1f9568058b68d/) Albertsons · Melrose, MA, United States [Jobs in Louisville, KY](/locations/us/ky/louisville/)[Jobs in Kentucky](/locations/us-ky/)[Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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