[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All AT&T jobs](https://jobs.opennash.com/companies/att/) · [Search jobs](/search/) AT&T · Orlando, Florida # Lead Performance Architect Orlando, Florida Manager or lead $94,300.00 - $141,500.00 Listed on AT&T’s official careers site. Posted October 13, 2026. Check that it is still open and apply there. [Apply on AT&T’s careers site →](https://att.wd1.myworkdayjobs.com/ATTGeneral/job/Orlando-Florida/Lead-Performance-Architect--Orlando--FL_R-116039) [OpenNash Jobs](https://jobs.opennash.com/) / [AT&T](https://jobs.opennash.com/companies/att/) / Lead Performance Architect ## Job description This position requires 5 days a week on site., 40 hours per week The position is only offered in the locations provided Location: Orlando, FL Relocation is not offered for this position ### Position Summary The Performance Architect serves as a strategic partner to Customer Care center leadership, helping identify performance opportunities and align business needs with effective solutions. This role works closely with General Managers, Operations Leaders, Learning Design, and Delivery teams to diagnose performance challenges, recommend targeted interventions, and improve employee performance, customer experience, and business results. Performance Architects focus on performance outcomes—not just training—by evaluating root causes and implementing solutions that may include coaching, learning, communications, process improvements, performance support tools, and leader enablement strategies. ### Key Responsibilities Partner with Customer Care leaders to understand business priorities, operational goals, and performance challenges. Identify root causes of performance gaps through analysis, observations, call listening, and stakeholder engagement. Recommend and implement solutions that improve employee effectiveness and operational results. Collaborate with Learning Design and Delivery teams to develop and deploy performance solutions. Equip leaders with tools, insights, and strategies to strengthen coaching, accountability, and team performance. Utilize data, analytics, and operational metrics to identify trends, measure impact, and inform recommendations. Support change initiatives and reinforce adoption of new skills, behaviors, and processes. Share best practices and identify opportunities to drive continuous improvement across the organization. ### Core Competencies Business Acumen Performance Consulting & Root Cause Analysis Strategic Problem Solving Data Analysis & Insights Stakeholder Management & Influencing Skills Coaching & Leader Development Change Management Learning & Performance Strategy Executive Communication Continuous Improvement Mindset ### Preferred Qualifications Experience in customer care, contact center operations, learning and development, organizational effectiveness, or performance consulting. Strong analytical skills with the ability to translate data into actionable recommendations. Proven ability to influence leaders and drive results in a matrixed environment. Experience leading cross-functional initiatives and managing multiple priorities. Proficiency with Microsoft Office applications; experience with Power BI and workforce analytics tools preferred. Our Lead Performance Architect jobs earn between $94,300.00 - $141,500.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) ### Life and Accidental Death Insurance Supplemental benefit programs critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Orlando, Florida Salary Range: $94,300.00 - $141,500.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. ## At a glance - Posted by the employer: Oct 13, 2026 - First seen by OpenNash: Jul 17, 2026 - Last checked: Oct 18, 2026 - Listed for: 93 days - Location: Orlando, Florida - Pay: $94,300.00 - $141,500.00[Apply on AT&T’s careers site →](https://att.wd1.myworkdayjobs.com/ATTGeneral/job/Orlando-Florida/Lead-Performance-Architect--Orlando--FL_R-116039) ## More jobs at AT&T ### [Business Sales Representative – Territory Accounts](https://jobs.opennash.com/companies/att/jobs/2f3f7f3040255a55bfc5/) Orlando, Florida ### [Call Center Sales Representative - Hybrid](https://jobs.opennash.com/companies/att/jobs/1f03cbaebc45adac2ee7/) Orlando, Florida ### [Field Sales Representative](https://jobs.opennash.com/companies/att/jobs/ab0c9c39fdb962a8442b/) Orlando, Florida ### [Manager Sales](https://jobs.opennash.com/companies/att/jobs/43406fe0b575805ca6b7/) Orlando, Florida ### [Manager-Credit/Collections](https://jobs.opennash.com/companies/att/jobs/0c0821c621fdbfb1ec8f/) Orlando, Florida ## Similar jobs at other companies ### [Sr Principal Architect- HW Performance](https://jobs.opennash.com/companies/jpmorganchase/jobs/ee76f8fcdf9e05f0701f/) JPMorganChase · Seattle, WA, United States ### [Principal Performance Architect](https://jobs.opennash.com/companies/microsoft/jobs/c4fed8c0fad2256d9097/) Microsoft · United States, Oregon, Hillsboro, Washington, Redmond ### [Lead SoC Performance Architect](https://jobs.opennash.com/companies/qualcomm/jobs/ba834bb8c7e0f92045b4/) Qualcomm · Santa Clara, California, United States of America ### [Senior AI Performance Architect](https://jobs.opennash.com/companies/microsoft/jobs/f55ce5855f888bd6afca/) Microsoft · United States, California, Mountain View, Massachusetts, Boston, Washington, Redmond ### [Senior SoC Performance Architect](https://jobs.opennash.com/companies/qualcomm/jobs/d31e2c1bcf75defdc1da/) Qualcomm · Santa Clara, California, United States of America, Austin, Texas, Oregon - Remote, San Diego OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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