[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) AT&T · Richardson, Texas # Associate Director Call Center New Hire Richardson, Texas On-site Full-time Director $96,000-$144,000 Customer Support Listed on AT&T’s official careers site. Posted October 27, 2026. Check that it is still open and apply there. [Apply on AT&T’s careers site →](https://att.wd1.myworkdayjobs.com/ATTGeneral/job/Richardson-Texas/Associate-Director-Call-Center-New-Hire_R-126606) [OpenNash Jobs](https://jobs.opennash.com/) / [AT&T](https://jobs.opennash.com/companies/att/) / Associate Director Call Center New Hire ## Job description This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered. ### Overall Purpose The purpose of this supervisory role is to oversee and support new call center hires through onboarding, training, and nesting progression, ensuring proficiency, productivity, and seamless transition to production while managing engagement, expectations, and career development. ### Key Responsibilities Typical tasks may include, but are not limited to, the following: Onboarding and Training: The role focuses on guiding new hires through onboarding processes, ensuring they complete necessary tasks and gain proficiency in systems, processes, and knowledge. Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development. Coordinate training and nesting logistics for each incoming class. ### Employee Development The supervisor is responsible for managing expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports. ### Performance and Productivity The role aims to enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period. ### Supervisory Responsibilities The position involves direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production. ### Job Contribution Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates. ### Supervisor Yes Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of related experience. Our Associate Director Call Center New Hire earns between $96,000-$144,000 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) ### Life and Accidental Death Insurance Supplemental benefit programs critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Call to action If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today! Ready to join our team? Apply today! Our Associate Director-Call Center New Hire jobs earn between $96,000.00 - $144,000.00 USD Annual. critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Richardson, Texas Salary Range: $96,000.00 - $144,000.00 AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here. ## At a glance - Posted by the employer: Oct 27, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 1, 2026 - Listed for: 5 days - Location: Richardson, Texas - Work arrangement: On-site - Employment type: Full-time - Pay: $96,000-$144,000[Apply on AT&T’s careers site →](https://att.wd1.myworkdayjobs.com/ATTGeneral/job/Richardson-Texas/Associate-Director-Call-Center-New-Hire_R-126606) ## Hiring at AT&T - Open jobs: 1,137 - New in the last 7 days: After two weekly collections - Tracked since: Jul 9, 2026 [All AT&T jobs](https://jobs.opennash.com/companies/att/) · [Weekly hiring report](/reports/hiring/) ## More jobs at AT&T ### [Call Center Sales Representative – Hybrid](https://jobs.opennash.com/companies/att/jobs/204ba27ed7184368d933/) Richardson, Texas ### [Communications Technician](https://jobs.opennash.com/companies/att/jobs/00b6e6fb0b85069b7286/) Richardson, Texas ### [Manager-Sales](https://jobs.opennash.com/companies/att/jobs/405e4243d60319140c85/) Richardson, Texas ### [Call Center Bilingual Collections Representative (English/Spanish) - Hybrid](https://jobs.opennash.com/companies/att/jobs/441f8ab55acaf75b9fb3/) Miami, Florida ## Similar jobs at other companies ### [Contact Center Operator - Jefferson Call Center](https://jobs.opennash.com/companies/aramark/jobs/4d2fe31209f7ae0927e1/) Aramark · Cherry Hill, NJ, US ### [Radiology Scheduler Call Center](https://jobs.opennash.com/companies/unitedhealth-group/jobs/8bc1a3cc9f0922410ec4/) UnitedHealth Group · Middletown, New York ### [Distribution Center Will Call Orders Associate](https://jobs.opennash.com/companies/genuine-parts/jobs/fa2dbb60a6d1244036d1/) Genuine Parts · Denver, CO ### [Distribution Center, Will Call Orders](https://jobs.opennash.com/companies/genuine-parts/jobs/c70a538d6674fb6e7fb5/) Genuine Parts · Lebanon, Wilson, TN ### [Pharmacy Technician Call Center Representative](https://jobs.opennash.com/companies/kroger/jobs/f820776ffba288e92f57/) Kroger · Portland, OR, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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