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Asbury Automotive Group · White Marsh, MD, US

# BDC Service Agent

White Marsh, MD, US $20-$25 per hour Operations 

Listed on Asbury Automotive Group’s official careers site. Posted November 3, 2026. Check that it is still open and apply there.
[Apply on Asbury Automotive Group’s careers site →](https://jobs.dayforcehcm.com/en-US/asburyauto/ASBURYCAREERSITE/jobs/86205)

[OpenNash Jobs](https://jobs.opennash.com/) / [Asbury Automotive Group](https://jobs.opennash.com/companies/asbury-automotive-group/) / BDC Service Agent

## Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent at Koons White Marsh Chevrolet, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
- Must be able and willing to receive a high amount of inbound calls
- Partner with the service department to schedule vehicle service appointments
- Greet customers and provide information on shuttle schedule if needed
- Contact and communicate with customers to identify automotive service needs
- Follow all dealership processes and procedures, high frequency of contact with customers
- Thorough documentation of all contacts within the customer management system
- Complete internet lead management service work plans on a daily basis
- Answer all calls in a prompt, professional and courteous manner
- Use scripts to collect all pertinent customer information and document in the system accordingly
- Agents must adhere to Asbury phone scripts
- Excellent customer service skills and motivation to be successful
- High volume incoming and outgoing calls, ranging from 50+ calls per day
- Advanced computer & phone skills
- Minimum typing 35-40 words per minute at minimum
- Experience using customer tracking systems to track calls and appointments preferred
- Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
- Appointment setting experience a plus
- Able to multi-task in a fast paced environment
- Various language proficiency is always a plus
- Team player
- Must be at least eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)

### Company Benefits

Pay and Recognition:
- Weekly pay
- $20-$25 per hour
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)

### Insurance
- medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities.

### Additional advantages
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities INDSERVICECPT

## At a glance
- Posted by the employer: Nov 3, 2026
- First seen by OpenNash: Nov 8, 2026
- Last checked: Nov 8, 2026
- Listed for: 5 days
- Location: White Marsh, MD, US
- Pay: $20-$25 per hour[Apply on Asbury Automotive Group’s careers site →](https://jobs.dayforcehcm.com/en-US/asburyauto/ASBURYCAREERSITE/jobs/86205)

## Hiring at Asbury Automotive Group
- Open jobs: 860
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 12, 2026

[All Asbury Automotive Group jobs](https://jobs.opennash.com/companies/asbury-automotive-group/) · [Weekly hiring report](/reports/hiring/)

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