[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Asbury Automotive Group jobs](https://jobs.opennash.com/companies/asbury-automotive-group/) · [Search jobs](/search/) Asbury Automotive Group · Mesa, AZ # IT Support Technician- Larry H. Miller Mesa Mesa, AZ, US IT & Infrastructure Listed on Asbury Automotive Group’s official careers site. Posted June 15, 2026. Check that it is still open and apply there. [Apply on Asbury Automotive Group’s careers site →](https://jobs.dayforcehcm.com/en-US/asburyauto/ASBURYCAREERSITE/jobs/72736) [OpenNash Jobs](https://jobs.opennash.com/) / [Asbury Automotive Group](https://jobs.opennash.com/companies/asbury-automotive-group/) / IT Support Technician- Larry H. Miller Mesa ## Job description About Asbury Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Overview/Job Summary The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set. Duties/Responsibilities Troubleshoots and resolves trouble tickets related to provisioning with all applications Triages Level II and Level III Incident and Service Request tickets Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network Documents, tracks and monitors incidents and Service requests to ensure a timely resolution Resolves Level I incident and service request tickets Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system Interface effectively with IT infrastructure, security, applications management, database and government personnel Communicates effectively with IT team and dealership personnel Actively contribute to IT Continual Service Improvement efforts Ability to complete multiple simultaneous project and support tasks in a timely manner Resolves access issues in accordance with policy Collaborates with IT to resolve access/setup standard profiles Verifies issue resolution on the customer’s behalf Verifies with the customer that the issue has been resolved and update the ticketing system Interfaces with IT Tier I and II personnel Communicates progress and issues in a timely manner Actively contributes to ongoing process improvement Performs other related duties to benefit the mission/vision of the organization ### Education & Experience - Strong communication, time management, organization, interpersonal skills - Strong analytical, problem solving and technical troubleshooting skills 5+ Years IT customer support/help desk experience Working - Knowledge of ITIL v3 Foundations Methodology Working knowledge of MS operating systems and applications Cisco Call Manager experience a plus Automotive Software experience a plus Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. ## At a glance - Posted by the employer: Jun 15, 2026 - First seen by OpenNash: Jul 12, 2026 - Last checked: Oct 18, 2026 - Listed for: 125 days - Location: Mesa, AZ, US[Apply on Asbury Automotive Group’s careers site →](https://jobs.dayforcehcm.com/en-US/asburyauto/ASBURYCAREERSITE/jobs/72736) ## More jobs at Asbury Automotive Group ### [Biller- Larry H. Miller Ford](https://jobs.opennash.com/companies/asbury-automotive-group/jobs/3426db8529137d940dfc/) Mesa, AZ, US ### [Body Shop Estimator- Larry H. Miller Ford Collision Center](https://jobs.opennash.com/companies/asbury-automotive-group/jobs/529215d4bfc9869d610c/) Mesa, AZ, US ### [Body Shop Lot Attendant- Larry H. Miller Ford Collision Center](https://jobs.opennash.com/companies/asbury-automotive-group/jobs/86ff2b21ca72cd977355/) Mesa, AZ, US ### [Body Shop Mechanical Technician- Larry H. Miller Ford Collision Center](https://jobs.opennash.com/companies/asbury-automotive-group/jobs/d3bda1bbef1271442a09/) Mesa, AZ, US ### [Body Shop Parts Advisor- Larry H. 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