[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Aristocrat Leisure jobs](https://jobs.opennash.com/companies/aristocrat-leisure/) · [Search jobs](/search/) Aristocrat Leisure · Las Vegas, NV # Product Support Specialist I Las Vegas, NV, US Full-time Listed on Aristocrat Leisure’s official careers site. Posted October 6, 2026. Check that it is still open and apply there. [Apply on Aristocrat Leisure’s careers site →](https://aristocrat.wd3.myworkdayjobs.com/AristocratExternalCareersSite/job/Las-Vegas-NV-US/Product-Support-Specialist-I_R0022868) [OpenNash Jobs](https://jobs.opennash.com/) / [Aristocrat Leisure](https://jobs.opennash.com/companies/aristocrat-leisure/) / Product Support Specialist I ## Job description The role of the Product Support Specialist I will provide technical support to the casinos running software created and distributed by Aristocrat Technologies. This position requires the candidate to be able to work in a fast-paced, constantly evolving environment with little supervision. The candidate for this position will be part of a small, but growing team which supports all products created and distributed by Aristocrat Technologies at any one of the 300 casinos who are OASIS systems customers. Our team is full of eager, wanting to learn people. Everyone on the team takes pride and satisfaction in solving issues quickly while providing a personal touch to our customers. ### What You’ll Do Answer calls routed to the phone queue. Frequently monitor the case tracking system for new cases. Ensure accurate and efficient first call resolution or raises issue to the proper internal group if necessary. Ability to pass extensive background check for various jurisdictions to hold gaming licenses. Solve application issues and questions. Reinforce all SLAs with internal and external customers. Become OASIS Master Certified within 180 days. Read T-SQL queries. Provide customer training on how to use software created and distributed by Aristocrat Technologies. Work closely with other teammates to assist in troubleshooting front end application issues. All other duties as assigned. ### What We’re Looking For Minimum of 1 year supporting and troubleshooting hardware and software. Minimum of 1 year experience in a customer support environment. Outgoing personality. Ability to stay calm when dealing with difficult customers and situations. Able to work a day, swing, and weekend shifts, if needed. Logical and critical thinking skills. Associate degree or equivalent experience. Must be able to read, write, speak and understand English. Casino experience a plus. This position requires registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat. Compensation Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process. ## At a glance - Posted by the employer: Oct 6, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 13 days - Location: Las Vegas, NV, US - Employment type: Full-time[Apply on Aristocrat Leisure’s careers site →](https://aristocrat.wd3.myworkdayjobs.com/AristocratExternalCareersSite/job/Las-Vegas-NV-US/Product-Support-Specialist-I_R0022868) ## More jobs at Aristocrat Leisure ### [Accounts Payable Regional Manager - Americas](https://jobs.opennash.com/companies/aristocrat-leisure/jobs/245f3487adacb6c76963/) Las Vegas, NV, US ### [People & Culture Service Delivery Sr. Analyst](https://jobs.opennash.com/companies/aristocrat-leisure/jobs/904e614dcf8f459d1da8/) Las Vegas, NV, US ### [Product Enablement Lead](https://jobs.opennash.com/companies/aristocrat-leisure/jobs/5d12b7662f1c8bc83095/) Las Vegas, NV, US ### [Senior Program Manager](https://jobs.opennash.com/companies/aristocrat-leisure/jobs/543ae267099b543198d4/) Las Vegas, NV, US ### [Social & Measurement Manager](https://jobs.opennash.com/companies/aristocrat-leisure/jobs/3f767ede3ef9e0c5ec55/) Las Vegas, NV, US ## Similar jobs at other companies ### [Product Support Program Engineering Manager](https://jobs.opennash.com/companies/bae-systems/jobs/f795fd36efc661f50cf3/) BAE Systems · Fort Wayne, Indiana, United States ### [Analyst II, Product Technical Support](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/e68f337a432d4c3d1558/) Fidelity National Information (FIS) · Orlando, FL, United States of America ### [DO NOT APPLY - TEST REQ - CRG - Manager, Product Support - Waltham US](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/a6af6ef2b5affc21861f/) Thermo Fisher Scientific · Waltham, Massachusetts, United States of America ### [Product Support Manager, Shopping Product Support Excellence](https://jobs.opennash.com/companies/alphabet/jobs/c7ab5c765f2e893c7ad1/) Alphabet · Sunnyvale, CA, USA +1 more ### [Senior Product Support Manager, Support Operations](https://jobs.opennash.com/companies/roblox/jobs/1c684669b5ad35ade4ee/) Roblox · San Mateo, CA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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