[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Aristocrat Leisure jobs](https://jobs.opennash.com/companies/aristocrat-leisure/) · [Search jobs](/search/) Aristocrat Leisure · Boston, MA # Senior Account Director Boston, MA, US Full-time Director Executive & Management Listed on Aristocrat Leisure’s official careers site. Posted October 9, 2026. Check that it is still open and apply there. [Apply on Aristocrat Leisure’s careers site →](https://aristocrat.wd3.myworkdayjobs.com/AristocratExternalCareersSite/job/Boston-MA-US/Director-of-Account-Operations--North-America--iLottery-_R0020019) [OpenNash Jobs](https://jobs.opennash.com/) / [Aristocrat Leisure](https://jobs.opennash.com/companies/aristocrat-leisure/) / Senior Account Director ## Job description The Senior Account Director will lead the strategic direction, execution, and performance of all account management activities across the region. This role leads all aspects of a group of Senior Account Managers and is responsible for ensuring outstanding customer success, operational excellence, and long-term growth of the iLottery program. The ideal candidate is a seasoned leader with deep experience in client relationship management, contract oversight, and cross-functional collaboration in a fast-paced, regulated environment. ### What You'll Do Leadership & Team Management Lead, mentor, and develop a high-performing team of Senior Account Managers across North America. Establish clear goals, benchmarks, and performance metrics aligned with business objectives. Develop a culture of accountability, collaboration, and continuous improvement. Strategic Customer Success Serve as the executive sponsor for key iLottery accounts and vendor partnerships. Drive strategic alignment between customer goals and internal delivery capabilities. Oversee the development and execution of joint success plans with customers. Operational Oversight Ensure consistent delivery of services and fulfillment of contractual obligations across all accounts. Monitor and improve service level performance, issue resolution, and customer satisfaction. Lead cross-functional initiatives to optimize account operations and support scalability. Contract & Compliance Management Be responsible for contract negotiations, renewals, and compliance with SLAs and regulatory requirements. Partner with legal and finance teams to handle risk and ensure contractual integrity. Market Strategy & Growth Analyze market trends and customer feedback to inform strategic decisions. Find opportunities for expansion, upsell, and innovation within existing accounts. Collaborate with product and marketing teams to align offerings with customer needs. Executive Reporting & Insights Provide regular updates to executive leadership on account health, risks, and opportunities. Deliver actionable insights based on performance data, customer feedback, and market intelligence. ### What We're Looking For Bachelor’s degree in Business, Marketing, or related field; MBA preferred. 15+ years of experience in account management, customer success, or operations leadership. 5+ years of experience in the iLottery or gaming industry, with direct oversight of Lottery partnerships. Consistent record of leading large teams and handling complex customer relationships. Strong critical thinking, negotiation, and communication skills. Deep understanding of contract management, SLAs, and regulatory environments. Ability to travel as needed across North America. Executive presence with the ability to influence senior partners. Passion for customer success and operational excellence. Experience working with government or public sector clients. Familiarity with digital gaming platforms and emerging technologies. This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat. Compensation Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process. ## At a glance - Posted by the employer: Oct 9, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 10 days - Location: Boston, MA, US - Employment type: Full-time[Apply on Aristocrat Leisure’s careers site →](https://aristocrat.wd3.myworkdayjobs.com/AristocratExternalCareersSite/job/Boston-MA-US/Director-of-Account-Operations--North-America--iLottery-_R0020019) ## More jobs at Aristocrat Leisure ### [Director of FP&A](https://jobs.opennash.com/companies/aristocrat-leisure/jobs/0fbc5340e08e0adc87fe/) London, United Kingdom ### [Director of Operations](https://jobs.opennash.com/companies/aristocrat-leisure/jobs/a992b5238fa83bf77bbf/) Lansing, MI, US ### [Director, Operational Project Management](https://jobs.opennash.com/companies/aristocrat-leisure/jobs/80324383e72ae95b213a/) Las Vegas, NV, US ### [Director, Technical Program Management](https://jobs.opennash.com/companies/aristocrat-leisure/jobs/ee62f52eedecd4da89a4/) Las Vegas, NV, US ### [Engineering Change Management Associate](https://jobs.opennash.com/companies/aristocrat-leisure/jobs/1c749f0dd556923254d2/) Las Vegas, NV, US ## Similar jobs at other companies ### [Director, Account Technology Strategy, Health & Life Sciences](https://jobs.opennash.com/companies/microsoft/jobs/f319edc96dbae6fb315b/) Microsoft · United States, Pennsylvania, Philadelphia, Texas, Dallas ### [Strategic Account Director](https://jobs.opennash.com/companies/microsoft/jobs/442bf12e174bc4e45313/) Microsoft · United States, New York, Illinois, Chicago, Massachusetts, Boston ### [Associate Director, Oncology Account Management - NJ](https://jobs.opennash.com/companies/daiichi-sankyo/jobs/476898f96174f571a3db/) Daiichi Sankyo · Basking Ridge, NJ, USA ### [Associate Director, Oncology Account Management - Ohio](https://jobs.opennash.com/companies/daiichi-sankyo/jobs/f7b373323c01dbab0b74/) Daiichi Sankyo · Cincinnati, USA, Cleveland, Columbus ### [Account Director, Account Management](https://jobs.opennash.com/companies/verisk-analytics/jobs/ce234aedbf68510a9b58/) Verisk Analytics · Boston, MA, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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