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ArcelorMittal · Kraków, Woj. Malopolskie, Poland

# Support Manager Customer Service

Kraków, Woj. Malopolskie, Poland Full-time Manager or lead Customer Support 

Listed on ArcelorMittal’s official careers site. Posted December 30, 2025. Check that it is still open and apply there.
[Apply on ArcelorMittal’s careers site →](https://emfg.fa.em4.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4001/job/33735)

[OpenNash Jobs](https://jobs.opennash.com/) / [ArcelorMittal](https://jobs.opennash.com/companies/arcelormittal/) / Support Manager Customer Service

## Job description

ArcelorMittal Business Center of Excellence is looking for candidates for a position of Support Manager with French - Customer Service As a Support Manager with French - Customer Service you will improve customer service by defining performance metrics, supporting operational managers, and leading enhancement projects.

Additionally, you will help deploy new information systems and train team members Key responsibilities: Customer Service Improvement: Defining and analyzing key performance indicators to enhance Customer Service Supporting Operational Managers and assisting them in improving customer service quality Analyzing issues and implementing corrective actions to improve Customer Service Documenting recurring issues and providing solutions
- Identify and implement specific solutions for managing degraded operations within its perimeter Project Management: Leading progress initiatives Managing each improvement project using project management methodologies Training and Support: Assisting customer managers with their training requirements Training new team members on information systems
- Provide operational back-up where necessary Technical and System Implementation: Participating in the implementation of new information systems Identifying, analyzing, and resolving business anomalies Our expectations: A master's degree in Supply Chain / Sales
- Strong communication skills Identifying, analyzing, and resolving business anomalies Openness for hybrid work - work from the office in Dąbrowa Górnicza 4 days per week

## At a glance
- Posted by the employer: Dec 30, 2025
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 293 days
- Location: Kraków, Woj. Malopolskie, Poland
- Employment type: Full-time[Apply on ArcelorMittal’s careers site →](https://emfg.fa.em4.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4001/job/33735)

## More jobs at ArcelorMittal

### [Customer Service Representative with French](https://jobs.opennash.com/companies/arcelormittal/jobs/ce61656dea1694b15159/)

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### [Customer Service Representative with French](https://jobs.opennash.com/companies/arcelormittal/jobs/bdeae7d2d1a4e4b7ed62/)

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### [Operational Manager Customer Service](https://jobs.opennash.com/companies/arcelormittal/jobs/6b6f356d00aba9e9f1e2/)

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