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Apple · Shanghai, China

# Contact Center Infrastructure IVR Engineer

Shanghai, China IT & Infrastructure 

Listed on Apple’s official careers site. Posted August 15, 2026. Check that it is still open and apply there.
[Apply on Apple’s careers site →](https://jobs.apple.com/en-us/details/200678067/contact-center-infrastructure-ivr-engineer)

[OpenNash Jobs](https://jobs.opennash.com/) / [Apple](https://jobs.opennash.com/companies/apple/) / Contact Center Infrastructure IVR Engineer

## Job description

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Infrastructure Operations team is a global team of highly technical individuals who keep the Apple Store Online’s telecommunications platforms running smoothly. We shift between forward-looking projects where we envision future solutions to troubleshooting and improving the call steering we have in place today. In this role, you will focus on monitoring Apple’s IVR to implement operational improvements and to drive best-in-class customer experience.

## At a glance
- Posted by the employer: Aug 15, 2026
- First seen by OpenNash: Aug 20, 2026
- Last checked: Oct 18, 2026
- Listed for: 64 days
- Location: Shanghai, China[Apply on Apple’s careers site →](https://jobs.apple.com/en-us/details/200678067/contact-center-infrastructure-ivr-engineer)

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### [Senior Engineering Program Manager, Cloud Services Infrastructure, Apple Services Engineering](https://jobs.opennash.com/companies/apple/jobs/4fae6c324fb4e4427374/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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