[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Apple jobs](https://jobs.opennash.com/companies/apple/) · [Search jobs](/search/) Apple · Shanghai, China # Sales Team Manager, Retail Customer Care Shanghai, China Manager or lead Retail & Store Listed on Apple’s official careers site. Posted September 2, 2026. Check that it is still open and apply there. [Apply on Apple’s careers site →](https://jobs.apple.com/en-us/details/200674278/sales-team-manager-retail-customer-care) [OpenNash Jobs](https://jobs.opennash.com/) / [Apple](https://jobs.opennash.com/companies/apple/) / Sales Team Manager, Retail Customer Care ## Job description Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to develop a culture where everyone belongs and is inspired to do their best work. Here in the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magnificent, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. The Retail Customer Care (RCC) organization is a direct channel for Apple passionate about driving pre and post sales customer interactions and managing order support related activities globally. RCC supports Apple shoppers who buy from and are fulfilled by the Apple Store Online, Apple Retail Stores, and third-party marketplaces. The Sales Team Manager is responsible for daily supervision and administrative activities, leading others, driving performance, and developing specialists in your team to deliver the only-at-Apple experience to our customers. Teams either provide pre-sales support to Consumer, Education and Business customers through chat and/or phone contacts, or they help customers learn more about our amazing products and services through the Personal Setup program. ## At a glance - Posted by the employer: Sep 2, 2026 - First seen by OpenNash: Aug 20, 2026 - Last checked: Oct 18, 2026 - Listed for: 59 days - Location: Shanghai, China[Apply on Apple’s careers site →](https://jobs.apple.com/en-us/details/200674278/sales-team-manager-retail-customer-care) ## More jobs at Apple ### [APAC Retail Executive Relations Representative](https://jobs.opennash.com/companies/apple/jobs/73758d8ec7b850c41462/) Shanghai, China ### [Business Insights Analyst, Apple Store Online](https://jobs.opennash.com/companies/apple/jobs/540b6d5e5a2707315e51/) Shanghai, China ### [Greater China Lead, Digital Experience, Apple Store Online](https://jobs.opennash.com/companies/apple/jobs/b48da27121cec14769aa/) Shanghai, China ### [Greater China Retail Commercial Manager](https://jobs.opennash.com/companies/apple/jobs/e4a559251c9f61defc6e/) Shanghai, China ### [IS&T Retail Senior Manager, China](https://jobs.opennash.com/companies/apple/jobs/0c62fca3dfa95968b494/) Shanghai, China ## Similar jobs at other companies ### [Account Manager, Retail, Large Customer Sales (Mandarin, English)](https://jobs.opennash.com/companies/alphabet/jobs/8a136203ab698cfa1300/) Alphabet · Shanghai, China ### [RO:RL - Operation Customer Service Team - Retail](https://jobs.opennash.com/companies/axis-bank/jobs/6dccd1b667c17ff8363f/) Axis Bank · Nashik ### [retail sales associate team sports](https://jobs.opennash.com/companies/dicks-sporting-goods/jobs/71a81f7f0577e110537a/) DICK'S Sporting Goods ### [Team Assistant Customer Service](https://jobs.opennash.com/companies/siemens/jobs/b59598206678631226a7/) Siemens ### [Customer Care Team Leader](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/ba5689ca6297518d3356/) Thermo Fisher Scientific · Budapest, Hungary OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)