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Apple · Shanghai, China

# Quality Program Manager, Retail Customer Care

Shanghai, China Manager or lead Manufacturing & Production 

Listed on Apple’s official careers site. Posted September 17, 2026. Check that it is still open and apply there.
[Apply on Apple’s careers site →](https://jobs.apple.com/en-us/details/200684386/quality-program-manager-retail-customer-care)

[OpenNash Jobs](https://jobs.opennash.com/) / [Apple](https://jobs.opennash.com/companies/apple/) / Quality Program Manager, Retail Customer Care

## Job description

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work!

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Retail Customer Care(RCC) Quality team is looking for a passionate and strategic individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

## At a glance
- Posted by the employer: Sep 17, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 31 days
- Location: Shanghai, China[Apply on Apple’s careers site →](https://jobs.apple.com/en-us/details/200684386/quality-program-manager-retail-customer-care)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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