[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Apple jobs](https://jobs.opennash.com/companies/apple/) · [Search jobs](/search/)

Apple · Shanghai, China

# Workforce Operations Lead, Retail Customer Care

Shanghai, China Manager or lead Retail & Store 

Listed on Apple’s official careers site. Posted September 2, 2026. Check that it is still open and apply there.
[Apply on Apple’s careers site →](https://jobs.apple.com/en-us/details/200635298/workforce-operations-lead-retail-customer-care)

[OpenNash Jobs](https://jobs.opennash.com/) / [Apple](https://jobs.opennash.com/companies/apple/) / Workforce Operations Lead, Retail Customer Care

## Job description

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work!

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Retail Customer Care (RCC) Workforce Operations Manager leads a regional workforce management team to deliver efficient operations and high-quality customer care. Areas of responsibility and influence include contact center operations, workforce scheduling and planning, resource optimization, performance management, and technology utilization.

## At a glance
- Posted by the employer: Sep 2, 2026
- First seen by OpenNash: Jul 10, 2026
- Last checked: Oct 18, 2026
- Listed for: 100 days
- Location: Shanghai, China[Apply on Apple’s careers site →](https://jobs.apple.com/en-us/details/200635298/workforce-operations-lead-retail-customer-care)

## More jobs at Apple

### [APAC Retail Executive Relations Representative](https://jobs.opennash.com/companies/apple/jobs/73758d8ec7b850c41462/)

Shanghai, China

### [Business Insights Analyst, Apple Store Online](https://jobs.opennash.com/companies/apple/jobs/540b6d5e5a2707315e51/)

Shanghai, China

### [Greater China Lead, Digital Experience, Apple Store Online](https://jobs.opennash.com/companies/apple/jobs/b48da27121cec14769aa/)

Shanghai, China

### [Greater China Retail Commercial Manager](https://jobs.opennash.com/companies/apple/jobs/e4a559251c9f61defc6e/)

Shanghai, China

### [IS&T Retail Senior Manager, China](https://jobs.opennash.com/companies/apple/jobs/0c62fca3dfa95968b494/)

Shanghai, China

## Similar jobs at other companies

### [Senior Workforce Management Specialist, Customer Experience](https://jobs.opennash.com/companies/meituan/jobs/d8211ec42a8009f35477/)

Meituan · 北京市 +3 more

### [Workforce Planning Analyst](https://jobs.opennash.com/companies/unitedhealth-group/jobs/e6006f1633728466280d/)

UnitedHealth Group · Gurgaon, Haryana

### [AI Workforce Reinvention Architect](https://jobs.opennash.com/companies/microsoft/jobs/01b9cb6d9455f0d326e0/)

Microsoft · Singapore

### [Customer Program Manager, AFR Customer Operations](https://jobs.opennash.com/companies/deutsche-post/jobs/d6f2c97ff07351008e39/)

Deutsche Post · Shanghai, China, People's Republic of

### [AI Workforce Reinvention Architect](https://jobs.opennash.com/companies/microsoft/jobs/dd9223274e4a5f978844/)

Microsoft · United Kingdom, Berkshire, Reading

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)