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Apple · Yokohama, Japan

# Vendor Manager - Retail Customer Care

Yokohama, Japan Manager or lead Retail & Store 

Listed on Apple’s official careers site. Posted October 9, 2026. Check that it is still open and apply there.
[Apply on Apple’s careers site →](https://jobs.apple.com/en-us/details/200632736/vendor-manager-retail-customer-care)

[OpenNash Jobs](https://jobs.opennash.com/) / [Apple](https://jobs.opennash.com/companies/apple/) / Vendor Manager - Retail Customer Care

## Job description

Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what can be accomplished! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

Join Apple, and help us leave the world better than we found it. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. This position is responsible for operational performance of RCC’s(Retail Customer Care) OSV(outsource vendor) contact center partners in Japan. The Vendor Manager is to manage day to day business execution, lead with strategic directions to gain OSV commitment, callout risk and drive solutions, and develop initiatives to improve operational performance aligned to the customer experience.

You must be a strong team player, a great communicator, and a business savvy individual who has an excellent understanding of the needs and challenges facing today’s outsourcing partners and how they fit with Apple's unique customer focus and passion for excellence. Candidate must be self motivated with strong analytical, management and coordination skills to handle a variety of activities and complexities spanning across the organization.

Candidate must be an effective negotiator and skilled at resource balancing and conflict management. Candidate must be able to act as a liaison between the business and outsource partners. A critical key to success is the ability to gain alignment by proactive partnering with all levels across the organization.

## At a glance
- Posted by the employer: Oct 9, 2026
- First seen by OpenNash: Jul 10, 2026
- Last checked: Oct 18, 2026
- Listed for: 100 days
- Location: Yokohama, Japan[Apply on Apple’s careers site →](https://jobs.apple.com/en-us/details/200632736/vendor-manager-retail-customer-care)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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