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Apple · Shanghai, China

# Senior Customer Service Specialist, Retail Customer Care

Shanghai, China Senior individual contributor Retail & Store 

Listed on Apple’s official careers site. Posted September 2, 2026. Check that it is still open and apply there.
[Apply on Apple’s careers site →](https://jobs.apple.com/en-us/details/200665373/senior-customer-service-specialist-retail-customer-care)

[OpenNash Jobs](https://jobs.opennash.com/) / [Apple](https://jobs.opennash.com/companies/apple/) / Senior Customer Service Specialist, Retail Customer Care

## Job description

At Apple, we believe in hard work, lively environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. We believe each customer interaction is an opportunity to delight, engage, and encourage – and that by focusing on the smallest of details, we can make big impacts with our customers.

Building this environment starts with YOU! Retail Customer Care team is Apple's eCommerce platform for interacting with customers. We are looking for highly motivated, and customer-focused individuals who want to offer Apple customers an unparalleled customer experience.

## At a glance
- Posted by the employer: Sep 2, 2026
- First seen by OpenNash: Jul 10, 2026
- Last checked: Oct 18, 2026
- Listed for: 100 days
- Location: Shanghai, China[Apply on Apple’s careers site →](https://jobs.apple.com/en-us/details/200665373/senior-customer-service-specialist-retail-customer-care)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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