[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All A.P. Moller-Maersk jobs](https://jobs.opennash.com/companies/ap-moller-maersk/) · [Search jobs](/search/) A.P. Moller-Maersk # Ocean Customer Experience Specialist (Khmer speaking) Vietnam, Hồ Chí Minh, Ho Chi Minh City Full-time Listed on A.P. Moller-Maersk’s official careers site. Posted October 7, 2026. Check that it is still open and apply there. [Apply on A.P. Moller-Maersk’s careers site →](https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Vietnam-H-Ch-Minh-Ho-Chi-Minh-City-71100/Ocean-Customer-Experience-Specialist--Khmer-speaking-_R189965) [OpenNash Jobs](https://jobs.opennash.com/) / [A.P. Moller-Maersk](https://jobs.opennash.com/companies/ap-moller-maersk/) / Ocean Customer Experience Specialist (Khmer speaking) ## Job description This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job. We Offer Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded. On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities. On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically. Leads the strategic execution and continuous improvement of Ocean products by optimizing cost to serve, ensuring first-time customer issue resolution, and driving platform rollout deliver high-performing, customer-centric operations. ### Key Responsibilities - Ensure the timely and accurate completion of all documentation to meet regulatory and customer requirements. - Oversee and execute documentation amendments with precision and speed to maintain data accuracy. - Drive efficiency in documentation workflows and improve productivity through process optimization. - Maintain and regularly update Customer Standard Operating Procedures (CSOPs) to reflect the latest customer requirements and operational capabilities. - Act as the first point of contact for stakeholders on customer experience (CX)-related matters. - Take full ownership of a defined customer portfolio, managing the end-to-end experience across both voice and non-voice channels, including email handling, phone calls, and proactive tasks (e.g., Agent View and customer onboarding). - Coordinate effectively with internal and external stakeholders involved in shipment processing to ensure seamless operations. - Provide value-added solutions to customers by leveraging strong business knowledge and process understanding. - Deliver accurate and timely resolutions to customer queries and concerns. - Maintain a customer-centric approach to minimize errors and proactively implement preventive measures to avoid recurrence. - Identify and act on opportunities for upselling and cross-selling where appropriate. - Adhere to all Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) in daily operations. - Maintain proactive and effective communication by actively participating in client calls to ensure smooth process flow. - Prepare reports and perform additional tasks as assigned by the Team Leader or Manager. ### Qualifications - Open to fresh graduate and experience in Customer Experience (CX) in any industry - Fluency in Khmer and English (written and spoken) is required - Bachelor’s degree in any field - Strong attention to detail and stakeholder management skills - Process- and customer outcome-oriented mindset, including understanding of end-to-end impacts - Proven experience in developing, maintaining and auditing Customer Standard Operating Procedures (CSOPs) - Proficiency in relevant systems and tools - Demonstrated ability to streamline workflows and improve efficiency - Applicants with AI literacy and adaptability highly preferred Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. ## At a glance - Posted by the employer: Oct 7, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 11 days - Location: Vietnam, Hồ Chí Minh, Ho Chi Minh City - Employment type: Full-time[Apply on A.P. Moller-Maersk’s careers site →](https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Vietnam-H-Ch-Minh-Ho-Chi-Minh-City-71100/Ocean-Customer-Experience-Specialist--Khmer-speaking-_R189965) ## More jobs at A.P. Moller-Maersk ### [Customer Experience Agent](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/d5ea7902477b8d0ddc94/) Vietnam, Hồ Chí Minh, Ho Chi Minh City ### [Customer Experience Agent - GSC Ocean](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/a809790de50f6b8a4f6f/) Vietnam, Hồ Chí Minh, Ho Chi Minh City ### [Customer Experience Specialist - GSC Ocean](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/a98fbc978372da360b5b/) Vietnam, Hồ Chí Minh, Ho Chi Minh City ### [Customer Relationship Coordinator](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/1f3c15e15ea63599cbb3/) Vietnam, Hồ Chí Minh, Ho Chi Minh City ### [Operational Excellence Senior Specialist](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/4fb7d11c95127aa71014/) Vietnam, Hồ Chí Minh, Ho Chi Minh City ## Similar jobs at other companies ### [Customer Experience Specialist](https://jobs.opennash.com/companies/ageas/jobs/4e501bb8bd82eb18ee34/) Ageas ### [Customer Experience Engineer II](https://jobs.opennash.com/companies/microsoft/jobs/fd19e163ea4134f60b6b/) Microsoft · India, Karnataka, Bangalore ### [Senior Customer Experience Engineer](https://jobs.opennash.com/companies/microsoft/jobs/1b4c57fde7e569c7905d/) Microsoft · India, Karnataka, Bangalore ### [Customer Experience Associate](https://jobs.opennash.com/companies/td-bank-group/jobs/da55dba8ac5de44ecfb5/) TD Bank Group · Amherstburg, Ontario ### [Customer Experience Associate](https://jobs.opennash.com/companies/td-bank-group/jobs/cf11ff6778c67205598d/) TD Bank Group · Barrhead, Alberta OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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